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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (20) No (9)
Service Rating
Recommend:
Yes (30) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
Unhappy consumer
Written by Rlewis70 on 04/02/2021

Purchase a 2012 Audi Q7 from them on March 3, 2021 paid cash for the vehicle they did offer some extended warranty but the price was way to expensive between the cost of the vehicle and warranties I wanted I could of bought a new car!!, they had the vehicle for three weeks before I received it, there were different things that was notated during the inspection of the vehicle needed to be fixed or replaced they did not notify me of these things to see if I wanted to have them fix now I’m have problems with these issues after having the vehicle for only 6 days and now they do not want to deal with or help fix these problems poor customer service I will never buy or recommend anyone to purchase a vehicle from them the only good thing that came out of this sale the salesman Micheal was very nice.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Serenity Gibson on 04/05/2021
Dealer Response
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one. Take care.
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