Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
Rodney Hagler
by Rodandzem on 06/07/2023First, my service advisor, Korey Austria, immediately came out to greet me and start my service. He gave me a time tgat my truck would be ready, and he met that time. He was very polite and helpful.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great job
by Jake wall on 06/05/2023They did a great job, Kevin kept me updated the whole time, and they even gave my Jeep back all washed up.Jake, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Car purchase
by Jesutobiloba on 06/05/2023Not impressed at all Complained to many people including the GM- no solution Service considered far below expectations My sister got a very good service from another outlet of autonation- my reason for visiting to purchase my Toyota CorollaHi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
Vehicle Returned Damage
by juanbtrevino on 06/02/2023I recently had my truck serviced and it was returned to me damaged. We’ve purchased 3 new vehicles from Autonation Chrysler Dodge Jeep Ram Katy but we will never go back to this dealership. Justin Chatman was nearly impossible to… communicate with. Justin acknowledged the damage and even knew about it before I mentioned specifics which is really concerning. I still have not heard back and this whole ordeal has been incredibly disappointing.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil change
by Debjbinns on 05/31/2023Excellent care and very excellent service from Andrew..i highly recommend him..Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Owner
by Christian on 05/29/2023Worst experience, they had me waiting for atleast 4 hours, I called in advance and they told me 30 minutes. I will never buy from them. I tool my car back the next week for repairs and they didn't want to provide a rental.Hi Christian, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 715-6920 to discuss what we can do to help.
Contract
by Mark Tro on 05/26/2023Beware of this company. I bought a new Grand Cherokee and didn't notice until I got home that two extended warranties were put in the contract that I did not ask for. I was told that the car was discounted to cover those costs. So I feel… like I was played and would never recommend Auto Nation to anybody.Hi Mark, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.
Luis Estrada
by Randall on 05/26/2023Luis solved a probelm on our 2021 Gran Jeep Cherokee we have been trying to get resolved at a nother dealer for over a year.Hi Randall, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Recall service
by GwenO70 on 05/18/2023I went to AutoNation and was assisted by Jennifer in the service department regarding a recall that I had on my vehicle. She was professional and assisted me with my needs. I got my vehicle back in a timely manner and it was washed which I… really appreciated.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Tire Balance Issue
by bryrodazo on 05/14/2023I had an issue with one tire that another chain tire store could not balance. They took the time to listen to the issue I was having and also explained what the issues could be and what the solutions where. They were able to resolve the… issue and balanced the tire.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
AWESOME SERVICE !!! 100% THE BEST
by Christina on 05/13/2023my jeep went in for maintenance and then I was informed that it also needed a few recalls to be done and it was going to be a few days. They immediately provided me with a loaner vehicle. my service advisor Kevin form KDJR Katy was… amazing!!!Hi Christina, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
10/10
by Kelli H on 05/13/2023Amazing customer service! Eric and Dain were so helpful! 10/10 recommend them for your next vehicle!Hi Kelli, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good customer service
by Happyinhou on 05/09/2023The service advisor was very friendly and knowledgeable. He set expectations and answered all my questions.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Ram 1500
by Ronald Mejia on 05/01/2023Went in for an oil change and a tire rotation. They informed me that a nail was on my tire and was due for new ones.Hi Ronald, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Car Services
by Jazmina on 04/30/2023Friendly and great service by my service rep. Quick serviceHi Jazmina, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Exceptional sales and finance representatives
by JUJU Q60 on 04/29/2023Kody Denkhaus Gray from AutoNation CDJR Katy is an asset to the dealership. This purchase was seamless from test drive to finish. Kody was professional and detailed. He left no questions unanswered. He addressed all issues in a timely… manner prior to me driving the vehicle off the lot. Dain Yagin in finance was equally impressive. He got me the lowest APR. Advised me to get the extended warranty on my 2017. Explained it thoroughly and in detail, without being pushy/upselling. I would recommend this dealership for new or used car purchase. Most importantly these 2 individuals for an honest and exceptional experience.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Purchase
by Tallman on 04/28/2023Very professional and courteous to the customer needsHello Tallman, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Ram LoneStar built to serve edition
by Matthew B on 04/26/2023I had the pleasure of purchasing a brand new 2023 white LoneStar Ram built to serve edition with black bumpers to match the black wheels. Looks super slick!! Cameron did en excellent job in helping me choose this perfect truck. He helped… me pick and choose the perfect add-in’s that I wanted, while making sure I was comfortable with each option. Cameron also did his due diligence in making sure I was taken care of with setting me up with a fresh detail and a full tank of gas!! Towards the end of the sale we encountered an issue with the detail shop with the truck. But Cameron made sure that the issue was fixed and made the truck fully functional and presentable for my ride home!! Awesome experience!!Hello Matthew, reviews like this give us motivation and help us ensure we provide high-quality care. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Water pump and maintenance
by Lady8574 on 04/24/2023Great service! John was great he kept me informed and made sure I was satisfied and my car was completely taken care of and get it back at decent time.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Gina Muniz on 04/22/2023Justin Chapman was my service adviser, he was very professional, knowledgeable, and patience. He took time to answer all my question and not once did he ever make me feel rushed. Even though, it was a bit hectic and busy in the service… department. When my vehicle was ready, he went over the invoice with me and explained everything that was done as well as issues that they found. Overall, he went above and beyond the call of service. Thanks to Justin, I will definitely be coming back.Hi Gina, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car Service oil change
by Nancy Rod on 04/21/2023Polite staff and attentive. Turn around time while waiting took entirely too long. Two hours to be exact for an oil change and tire rotationHello Nancy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025