AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Bad service
Written byon 07/20/2023
Had DEF injector replaced. After leaving dealership check engine light came back on. Texted service rep about it but received no response. After two hours I drove to the dealership and placed truck in Service entrance line. That's when the service rep came out and checked on the problem. It upset me that I had to get back in line on my own.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 07/24/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
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