AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Zero Customer Service
Written byon 06/16/2023
Scheduled an appointment for recall work. Showed up for appointment, waited 30 minutes to be "checked in" and was then told they had to order the part... WTF... Recall part is tied to a VIN #.. Part Ordered, will call you when it's in.. 4 weeks later - still no call. Called the dealership back, waited patiently while they tried to figure out where the part was. Finally was told we do not do that recall work and never ordered a part?? WTF.. Called another dealer in Sugarland, part ordered, appointment made, and service completed in less than 1 week. This will be the absolute last time I try to use Katy Dodge Dealership....
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Scott Styris on 06/17/2023
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
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