AutoNation Chrysler Dodge Jeep Ram Katy
Dealership Service Review
Brough my 2017 Ram 2500 6.4L 85000Mi in on June 21 2022 for oil change, ABS light and slipping transmission. After the initial 5 days it took to get the vehicle in, I was told that the transmission needed to be replaced. I said OK (covered under extended warranty). 2 days later they call to say there are zero transmissions available in the US because covid blah shortages blah supply chain blah. So we wait. Nov 2021 they finally get and install the transmission. After test driving, they say the new transmission is no good. We wait. Jan 2023, they get 2nd transmission and it tests fine. But, the check engine light comes on. Torque converter is bad. None available. At this point, I ask the dealer to appraise for trade in. They offer me 35K I countered w/ 40K and they said no because it is not fixed. I declined and continued to wait..And finally we get to June 23 2023 They recieve the torque converter and I am told they are waiting on a bay to clear up so that they can do the repairs. After a year, they decided that I could wait another week before they started work. After they replaced the converter, the code came back. Then they replaced the PCM. The dealer called me on July 8 2023 to pick up my truck and that everything was good to go. 25 miles later the check engine light comes on. My wife and I are finished with the truck and the dealer, so we take it back to get our 34K and leave. When we get there Hector (used car director) says the best they can off is 21K "because our techs can't figure it out, and I'm not going to lose money on a deal" Our thought was, maybe, after a year of dicking us around this dealership would (at minimum) honor thier previous offer to keep some sort of customer service/brand loyalty, but that is not the case at all. It has been an absolute nightmare dealing with this place. We attemped to get a meeting with the GM Kolby several times over the year, with no luck. Oh! The ABS light was still on because there is still no parts to fix. In Summary, Stay away. Customer service is [non-permissible content removed]. Techs can't diagnose and fix their own brand. The product is [non-permissible content removed]. It looks pretty, but thats about it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No