AutoNation Chrysler Dodge Jeep Ram Katy
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If it wasn't included in our purchase I wouldnt take it back
Written byon 06/26/2023
When we asked to include the spare in the tire rotation Kevin the service rep said they don't do that. I had to call main office to get that done. It is either out of laziness or ignorance not to include the spare tire when rotating large tires on a jeep wrangler. Either way it was an unacceptable answer. Then we waited over 2.5 hours for an oil change and tire rotation to be done. Yes, we had an appointment for this service. Then they forgot to put the tire key lock back in vehicle. Kevin tried to have us come back for it. We had to ask them to deliver it. I wouldn't go back if this service wasn't included in our purchase.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Neil Snied on 06/28/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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