Momentum BMW
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Customer Reviews of Momentum BMW
Review type:
Great service
by Jkwon2005 on 05/18/2025
Amazing service and educated me on my new x5
147 reviews
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Outstanding customer service, love the cleanest of the facility
by TickTam on 04/15/2016The car salesman James W. was great he answered all questions,he given us all the details of the car. He was outstanding on delivering the elegance of the BMW.Wonderful service
by Mary201216 on 04/11/2016I have been to BMW Momentum for my car service ever since I bought my car. They always do a wonderful job, and the service advisor is very professional and friendly, and trying very best to help me get everything done on time with quality.Excellent service
by babyhummer03 on 03/31/2016I arrived maybe 30 minutes before my appointment and spoke with Trent. He checked the computer to insure that I received all necessary services for that day. I only had notice for changing brake fluid, but as it turned out there were a few… more things that I needed. (Saved me an extra trip) Thanks Trent for your wonderful customer service...Quick and Professional
by screenthis on 03/18/2016We looked first at Beaumont for our BMW. Unfortunately, the selection was limited. Momentum on the other hand had a great selection of models at very good prices. The whole process was quick and painless and we found the right car for us. I… was worried that the dealer would put a strong push on for the 'add-on' items like Tire Protection. They did not. Great experience.satisfied
by drew_d84 on 02/29/2016John Garza is my service rep. He has serviced my families BMW's and always does a great job. Always keeps his word and if its going to take longer he will let you know ahead of time.Great Service
by Tulsy_B3 on 02/28/2016I work with John Garza when I bring my vehicle in for service and I will continue to use him as my Service Advisor. He always gets my vehicles service needs done in reasonable time.Excellent experience
by hbaig92 on 02/25/2016I had an excellent experience at this dealership. My service adviser, Sufyan Siddiqui was so helpful and nice! He had a great smile and was a great presence to be around! He really listened well to my car issues, and went above and beyond… to help me out. Very trustworthy and polite! I was satisfied with the service conducted. Rarely do you meet advisers that genuinely look out for you, and I have to say this was one of the rare great times. Very happy with my whole experience here and I would recommend Sufyan Siddiqui as your service adviser, you cant't go wrong with him! :)Best Dealership!
by Thomas996 on 02/15/2016Momentum BMW is the best dealership that I have taken my 328i to get serviced. Jason Merchant helped me with all my service needs and went above and beyond to make sure that I was well taken care of. Thank You Jason for all your help!Excelent and Fast service
by jstephens20 on 02/15/2016I recently moved closer to this dealership and started going here. I used to go to the one downtown. I really just came here to get my oil topped off. The service advisor checked my car with the key and said I was due for some other… services. I didnt have time that day but set up an appointment for the other things to get taken care of. I was in and out in 15 min. It was a great experience.Everything met my expectations. Outstanding service advisor
by Johnsj04 on 02/09/2016Would like to mention my service advisor Tim Jue. Tim was very ... Courteous and knowledgeable of my situation with my BMW and I was very impress with Tim. A true Professional and a Asset to your company. Kept me updated every step that… they took with my vehicle.. Also, when I pickup vehicle he kept ALL promise made to me.TIM JUE IS A VALUABLE ASSET TO BMW COMPANY AND SHOULD BE RECOGNIZE.. FOR OUTSTANDING CUSTOMER SERVICE.paid $490.00 4 A Battery with A Warranty
by bookworm1390 on 02/05/2016I usually don't write complaints but I was charged $490.00 FOR a battery that can't hold a 1.5 hour charge. Yes after 1.5 hours my battery was completely drained and I was charged $490.00. Now a BMW is supposed to be a powerful machine… and we know how expensive they are. I did a test. I bought a flashlight from a dollar store and it passed my 1.5 hour test. The light was left onmuch longer and it still had battery life but an over $35,000 car can't. I should've gotten another Lexus or maybe even an Audi. Many people heeded me against purchasing a BMW because they always break down, I loved the look of the car so I paid for warranties up front. Just so you know the 4 year battery warranty does not work. You have to read those cine prints. If you have options like most of us do...dont purchase a BMW. They not only make money on cars but on batteries as well.Certified pre owned experience
by Badautohabit on 02/05/2016Far below expectations and willingness to negotiate on trade for such a "high volume" facility. Offer for my high end car was laughable, but luckily the trade vehicle was well priced and had 3 yrs certified warranty left. My warranty was… up, and parts for an AMG can be daunting if issues arise. Salesmen were very nice, but GM was questionable. My situation was a bit uncommon, but if you are looking at trades I'd recommend shopping around heavily as you are not very likely to get a good offer here. I certainly would've if I had time to do so.We are committed to providing our customer's with a seamless car buying and service experience. We apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please contact Tommy Kuranoff at 713.596.3100.
Service appointment for my X1
by Lthomas801 on 02/03/2016BMW did several items this visit and quoted me accurately- John Garza is my service advisor he takes very good care of me- Thanks BMWBattery Replacement
by nikkikitty on 02/01/2016I called the service advisor and told him the problems I was having with my car and he had it checked out and came back with the battery needing to be replaced. Very simple and to the point.Exceeded expectations
by BMW_i3_Review on 12/03/2015updated 12/14/2015Recently Momentum BMW reviewed my situation and offered me a suitable solution. The team was very helpful and now I have a fast charging station at home.NEVER visit or call this dealer
by planar98 on 09/20/2015I don't know how good this dealer is when they sell BMW, but the worst dealer in Houston for other brands. Unprofessional (didn't know about the detailed options.), changing their words, schedule, but no apology.First BMW Buying Experience
by My1stBMWX3 on 08/07/2015We just bought our first BMW. The process is very smooth with no hassles. Donyell is very patient with us. Jered is very knowledgeable and very thorough when showing us the functions in the car. They all make us feel very welcome. Great… experience and we really enjoy our car.Dont take your car here for any repair!!!!
by jane_smith on 09/16/2010Very pathetic customer relations. You can buy the car but afterward their attitude totally changes. If you ever have to take your car in for any repair or service, be prepared for the most unprofessional group of people working here. Not… friendly or courteous at all. No one calls you back to give you any update on your car. You have to call several times and leave messages, day after day, to get a reply back. There are always out of loaner cars. Would charge you even if the issue is something different. Never honor appointments. I would not recommend this dealership at all. I own a BMW 650. regards PS: Following are the people I had to deal with: Shaffee Habhab, Shawn Sharp, Karen MckemieQuestionable vehicle quality
by golden_bear on 09/18/2009I went to test drive one of their used vehicles that I saw online. The sales rep I dealt with didn't seem very enthusiastic and dominant at times but I didn't really care because I knew I wasn't going to buy that day and was not going to… deal with the guy if and when I came back to make the deal. Problem came though, afterwards. I asked the sales rep if I could send a mechanic to the dealership to check the car, which he agreed to. I e-mailed the dealership afterwards to form a consensus on me sending a mechanic to which the dealership also agreed. Couple days later however, I got a message from my mechanic saying that they never got a chance to inspect the vehicle because the sales rep or the dealership never responded to their contacts to schedule an appointment for the inspection. I don't know about what others think but I would be hesitant to do business with a dealership that is hesitant in assuring the quality of their vehicle. I'm glad that I tried to inspect the vehicle before buying or I would have ended up with a lemon from Momentum BMW MINI.$20 down didnt afford luxry Customer Servicve
by nneka on 09/27/2013updated 05/22/2025I bought my Certified Pre-Owned BMW 328i from there. I found it online and flew into Houston to test drive the car. Loved it. My dealer was [non-permissible content removed]. Not willing to negotiate, did not offer water/coffee and later… bribed me to give all "10s" for the BMW survey. She said if I give all tens she would give me BMW cap or shirt (this should've been included). Needless to say I didn't give all 10s and I never received it. Furthermore, I received an e-mail from BMW Momentum General Manager asking if someone had called me. I checked no. And still no one contacted me. I called asking for him and left a message complaining and my call was not returned. First off, I put down $20,000 that week I test drove. The finance guy messed up my paperwork several times. And they kept putting me on pressure to send over the forms or else they would put it back out on the market. Even though I gave them the $20,000. My dealer never asked me if I wanted the extended warranty so when I read the paperwork saying I declined it, I sent it back asking them to add the extended warranty and tire protection. Then the finance rep also forgot to send the notary forms. And then the paperwork got mixed up. I sent the paperwork again. Finally my car was ready to be shipped(..so i thought) the finance rep forgot to ask for a copy of the ALL the information needed for the bank. I went through the dealer recommended shipper, New World Auto Transport. And that was the worst experience not only because they were late on their guaranteed delivery date. The customer service reps who they used to dispatch my car were disrespectful and degrading towards me. So I finally got my car and it was muddy inside, two caps on the wheels were missing, I have a drive train malfunction, low coolant, and close to needing an oil change.Dear Nneka: Thank you for taking the time to leave a review of our dealership as customer service is very important to us. Having spoken to you over the phone and gone into detailed conversations about this issue, we hope that all of your concerns and inquires have been resolved. If they are not yet, please call Anil Matthews, our Finance Director, directly at 713-596-3129. Getting customer feedback such as your review helps us in our constant effort to improve our customer service, so Thank you for leaving your review and we hope that you have a great day.
Momentum BMW With James and Khalil was Amazing!!
by jvkight on 09/26/2013updated 05/22/2025I was immensely pleased with the honest professional service I received the second I stepped foot in the dealership. Mr. Watkins made it his mission to find me a BMW that was not only the right fit but right condition for my financial… position. Khalil was avid in making sure I had all the other bases covered as well. I never once felt pressured or rushed to make a decision. I highly recommend this dealership!
About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 05/20/2025