Momentum BMW
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Customer Reviews of Momentum BMW
Review type:
Buying a new car
by Tmcleroy on 07/07/2025
Everyone at momentum BMW, made the process smooth and easy and even showed me more things than I would’ve ever known for the car. I’m super happy and would go back.
153 reviews
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Service
by DavidCt on 05/09/2016Great work, the assistant manager Peter was on top of work done and kept updatingGreat sales
by Mikef58 on 05/06/2016Thanks to Brian for helping make the experience a good one. I look forward to purchasing my next vehicle with momentum bmwSpeedy process and great sales representative
by newbmwowner33 on 05/06/2016Had a great experience with Momentum. This is the first BMW I have purchased and already loving it! The process was speedy and efficient - took an hour and a half and I was driving home in my new car. I would definitely recommend Momentum… to anyone in the market for a BMW.Fantastic service professionally delivered
by CustomX5 on 04/29/2016The team at Momentum BMW in Houston is fantastic. Everyone is clearly working together with the customer in mind. Service is estimated and delivered, validation that work is performed, questions as to "is there anything else you feel you… need" instead of an up-sell. Jason Merchant, Service Mgr, runs a tight team and is on top of it all.Great service and staff! John was very helpful!!
by Lurrea419 on 04/26/2016I am so happy that I bought my BMW X3 from Momentum BMW. Coming back to the dealership for services and/or repairs is perfectly fine with me. The chairs are comfortable and allows me some quiet time. And in a couple of hours the work is… done! My car is happy and so am I! Thanks. LisaGreat Experience
by AHansen95 on 04/26/2016Just got my very first BMW and the process from start to finish matched all of my expectations. No pushy sales stuff. Very knowledgeable staff.Outstanding customer service, love the cleanest of the facility
by TickTam on 04/15/2016The car salesman James W. was great he answered all questions,he given us all the details of the car. He was outstanding on delivering the elegance of the BMW.Wonderful service
by Mary201216 on 04/11/2016I have been to BMW Momentum for my car service ever since I bought my car. They always do a wonderful job, and the service advisor is very professional and friendly, and trying very best to help me get everything done on time with quality.Excellent service
by babyhummer03 on 03/31/2016I arrived maybe 30 minutes before my appointment and spoke with Trent. He checked the computer to insure that I received all necessary services for that day. I only had notice for changing brake fluid, but as it turned out there were a few… more things that I needed. (Saved me an extra trip) Thanks Trent for your wonderful customer service...Quick and Professional
by screenthis on 03/18/2016We looked first at Beaumont for our BMW. Unfortunately, the selection was limited. Momentum on the other hand had a great selection of models at very good prices. The whole process was quick and painless and we found the right car for us. I… was worried that the dealer would put a strong push on for the 'add-on' items like Tire Protection. They did not. Great experience.satisfied
by drew_d84 on 02/29/2016John Garza is my service rep. He has serviced my families BMW's and always does a great job. Always keeps his word and if its going to take longer he will let you know ahead of time.Great Service
by Tulsy_B3 on 02/28/2016I work with John Garza when I bring my vehicle in for service and I will continue to use him as my Service Advisor. He always gets my vehicles service needs done in reasonable time.Excellent experience
by hbaig92 on 02/25/2016I had an excellent experience at this dealership. My service adviser, Sufyan Siddiqui was so helpful and nice! He had a great smile and was a great presence to be around! He really listened well to my car issues, and went above and beyond… to help me out. Very trustworthy and polite! I was satisfied with the service conducted. Rarely do you meet advisers that genuinely look out for you, and I have to say this was one of the rare great times. Very happy with my whole experience here and I would recommend Sufyan Siddiqui as your service adviser, you cant't go wrong with him! :)Best Dealership!
by Thomas996 on 02/15/2016Momentum BMW is the best dealership that I have taken my 328i to get serviced. Jason Merchant helped me with all my service needs and went above and beyond to make sure that I was well taken care of. Thank You Jason for all your help!Excelent and Fast service
by jstephens20 on 02/15/2016I recently moved closer to this dealership and started going here. I used to go to the one downtown. I really just came here to get my oil topped off. The service advisor checked my car with the key and said I was due for some other… services. I didnt have time that day but set up an appointment for the other things to get taken care of. I was in and out in 15 min. It was a great experience.Everything met my expectations. Outstanding service advisor
by Johnsj04 on 02/09/2016Would like to mention my service advisor Tim Jue. Tim was very ... Courteous and knowledgeable of my situation with my BMW and I was very impress with Tim. A true Professional and a Asset to your company. Kept me updated every step that… they took with my vehicle.. Also, when I pickup vehicle he kept ALL promise made to me.TIM JUE IS A VALUABLE ASSET TO BMW COMPANY AND SHOULD BE RECOGNIZE.. FOR OUTSTANDING CUSTOMER SERVICE.paid $490.00 4 A Battery with A Warranty
by bookworm1390 on 02/05/2016I usually don't write complaints but I was charged $490.00 FOR a battery that can't hold a 1.5 hour charge. Yes after 1.5 hours my battery was completely drained and I was charged $490.00. Now a BMW is supposed to be a powerful machine… and we know how expensive they are. I did a test. I bought a flashlight from a dollar store and it passed my 1.5 hour test. The light was left onmuch longer and it still had battery life but an over $35,000 car can't. I should've gotten another Lexus or maybe even an Audi. Many people heeded me against purchasing a BMW because they always break down, I loved the look of the car so I paid for warranties up front. Just so you know the 4 year battery warranty does not work. You have to read those cine prints. If you have options like most of us do...dont purchase a BMW. They not only make money on cars but on batteries as well.Certified pre owned experience
by Badautohabit on 02/05/2016Far below expectations and willingness to negotiate on trade for such a "high volume" facility. Offer for my high end car was laughable, but luckily the trade vehicle was well priced and had 3 yrs certified warranty left. My warranty was… up, and parts for an AMG can be daunting if issues arise. Salesmen were very nice, but GM was questionable. My situation was a bit uncommon, but if you are looking at trades I'd recommend shopping around heavily as you are not very likely to get a good offer here. I certainly would've if I had time to do so.We are committed to providing our customer's with a seamless car buying and service experience. We apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please contact Tommy Kuranoff at 713.596.3100.
Service appointment for my X1
by Lthomas801 on 02/03/2016BMW did several items this visit and quoted me accurately- John Garza is my service advisor he takes very good care of me- Thanks BMWBattery Replacement
by nikkikitty on 02/01/2016I called the service advisor and told him the problems I was having with my car and he had it checked out and came back with the battery needing to be replaced. Very simple and to the point.Exceeded expectations
by BMW_i3_Review on 12/03/2015updated 12/14/2015Recently Momentum BMW reviewed my situation and offered me a suitable solution. The team was very helpful and now I have a fast charging station at home.
About our dealership
Hi, we are so glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
by Eliza Thackston on 07/14/2025