Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Service Manager Jerry
by BMW 740li on 11/28/2023Jerry is a fantastic manager. He got me out quickly and before time! Great experience!It's fantastic to hear that you had a great experience and that Jerry provided fantastic assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mr
by Dean Ar on 11/14/2023Friendly and helpfulWe are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Came through in a pinch!
by Naveed X50e on 11/09/2023An error message came up from no where. BMW mid town Houston was able to take care of it immediately. The torque module had to be placed and they had to order the part. They were able to turn around in two days. They were out of loaners so… they got me into a rental. Five stars in my book!We are pleased to provide convenient and professional service when it is time to service your vehicle. Your kind words and your Five Star review are very appreciated! We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Buyer
by Magic man on 10/24/2023My experience with this BMW dealership has been the best I ever seen. Very professional and respectful people and they customer service is a five star. Thanks again for my new BMW.It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
Excellent service
by BMW owner on 10/24/2023Provide service completion within the estimated time.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service tire replacement
by B Smith on 10/21/2023Checked all tires. Updated me of Service needed in the future. Car was returned nice and clean. Replaced tire that was damaged And beyond repair.It's great to hear that Advantage BMW Midtown provided a thorough service by checking all the tires and updating you on future service needs. Additionally, returning your car nice and clean and replacing a damaged tire is a sign of excellent customer care. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Firefighter on 10/10/2023I just want to say they did a fantastic job with the oil change. They even washed my car. Barry was super attentive, very responsive, and he made sure that I was pleased with the work done on my vehicle. He also made some recommendations… and that showed me that he really cared.We're thrilled to hear that we did a fantastic job with your oil change and that Barry provided you with attentive, responsive, and caring service. Your satisfaction and the care of your vehicle are important to us, and we appreciate your kind words. Thank you for choosing us, and we're here to assist you whenever you need it!
Highly recommend Advantage BMW Midtown
by Sheri M. on 10/03/2023Ken Cavan was our sales person and he made the experience of purchasing our car a pleasant one! The entire process was easy and everyone we encountered at this dealership was amazing! I will buy from them again!Congratulations on your new vehicle! We are thrilled that Ken provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Excellent service
by ThomasM on 10/03/2023Overall excellent service. The multi-point inspection identified parts and service requiring immediate attention.We are thrilled to have provided you with an excellent service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Superior Sales Experience
by Michael on 09/28/2023Our sales associate Darwin was an absolute gentleman- honest, direct, yet friendly.It's wonderful to hear that your sales associate Darwin provided you with an exceptional and gentlemanly experience. Darwin and our team are here to ensure you have a smooth and enjoyable experience. Thank you for choosing us, and we appreciate your kind words!
Room for improvement
by Guest123 on 09/23/2023I made an afternoon appointment and was assigned a service advisor. Turns out, the service advisor was unavailable when I arrived. It took about 10 minutes of figuring out which other advisors were available in order to begin the check-in… process. I left my car at the service center and didn't receive any updates for 4.5 hours. No estimated time for pick-up, no additional recommended services. I had to reach out to the assigned service provider to request this information (first texted, then had to call because of no response). They recommended five additional services, which at this point meant having to come back another day to have this addressed.Service
by Latina B on 09/22/2023My appointment was at 9:30a and I didn’t leave until 2:10p. There were NO loaners. I wasted my entire day. Had other things I had to do on my day off and wasn’t able to complete the other things my vehicle needed. I have to take off from… work again and complete the other services and wait an entire day. I stay too far to deal with the whole shuttle service. Nick dis keep me up to date with through it all.Best Service so far!
by Priscilla on 09/20/2023Had my car picked up from my home for a dead battery. Not only did that get fixed but the required maintenance was also done. There was also an issue with my front windshield wiper that I had previously asked the service dept at another… location to look at twice. Both times they had just changed the wiper blades which didn’t fix the issue. This time Ana Mejia made sure the correct part was ordered and it was fixed. And to top it off they delivered the car back to my house. Best service ever!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great Service Advisor
by Shantae on 09/17/2023Awesome service my service advisor Jerry was informative and helpful.It's fantastic to hear that you had an awesome service experience, and that your service advisor, Jerry, was informative and helpful. Thank you for your visit!
Great!
by Orlando on 09/16/2023Great and fast!Thank you for your visit, Orlando!
Service at Advantage BMW
by Diane Bryant on 09/15/2023Wednesday, September 14, 2023 I had a set of tires installed on my BMW X1 with the assistance of my advisor Barry Thomas. He is always professional and attentive and I appreciate his knowledge.We are thrilled to hear that you had a great experience, and it's wonderful to know that Barry provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
ER
by Eddie R on 09/13/2023This is my fourth visit to the Advantage service department. I will say that Ana and her team come second to none. Awesome professionals who are willing to pay attention to the small details and they don’t mind helping customers understand… the details from a layperson perspective. Thank you Ana.We are thrilled to hear that you had a great experience, and it's wonderful to know that Ana provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Tire Change
by KPhammy on 08/30/2023Elaine was very diligent in getting my vehicle towed to the dealership in order to have two of my flat tires changed. She was able to go through my tire protection and approval for both tires to be replaced in about 24 hours for such short… notice. She gave me updates and even asked to have a driver come pick me up after the car was completed. She was very professional and nice throughout the entire process. She will definitely be my service advisor from here on out.We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Elaine went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!
Great service experience!
by MarioDuarte on 08/29/2023The advisor was very friendly and professional.Mario, Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Excellent service!
by Angela W on 08/28/2023I received great service today. I was informed of all services needed and time to repair in a timely manner. I had an appointment but had to be out by a certain time. I was out on time and all services were performed. I will always choose… Advantage BMW for all my car needs.We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you and we look forward to your next visit!
Owner
by Russell on 08/27/2023Lack of communication. Parts for 2 year old vehicle were unavailable. Had to settle for inferior parts
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023