Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
State Inspection
by Debra S on 08/19/2023My service today was outstanding! Mr. Jerry Ward was very professional and took very good care of me while I waited. My first time at this location. I just moved to TX from Ga.We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business and we look forward to the opportunity to assist you again in the future!
Continue to return
by Justin time on 08/18/2023Excellent service as usual. From giving a clear quote, working with my warranty when necessary, and keeping me informed of progress. The finished product and experience is always good.We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Andres
by JanieLG on 08/17/2023Andres gave me awesome Customer Service will definitely look for him when I have to go back and get my car service. Great job.!!!We are thrilled that Andres provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
First Service Visit
by X3Owner on 08/10/2023Excellent - as expected, on time, we’ll explainedThank you again for taking the time to let us know how we did. We hope you have a great day!
Terrible Experience
by E on 08/10/2023I've only had this car for 3 months and have had a bad experience with the brakes and battery issues although I purchased it as a "certified pre-owned" car. The service department really needs to improve their customer service and stop… trying to nickel and dime customers. I will not be bringing my car here for future service work or even purchase another BMW from this location.Service Visit
by Colstexan on 08/05/2023The wait was a little long but my representative was very thorough in explaining the repairs needed and explaining the BMW brand. I will definitely return for future service/repairs.Advantage BMW Midtown appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!
Excellent Experience
by TTier76 on 08/02/2023Great experience working with Sergio and Advantage BMW. He was very fast to respond, answered all of my questions, and track down exactly what I was looking for. I got a fair amount for trade in, and felt taken care of during the process.… My next BMW will certainly be purchased from Advantage BMW and Sergio.Thank you for choosing Advantage BMW Midtown and CONGRATULATIONS on your new BMW! We appreciate your acknowledgement of Sergio, for his professionalism and dedication to providing you an excellent sales experience! As always, we appreciate your business and the Five-Star review! We are looking forward to assisting you again in the future!
Service
by PMartinez on 07/19/2023Stephan was excellent. He explained everything he did step by step. He is very knowledgeable and pleasant.We're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown.
Superb Service & A Team That CARES
by NCFBMW7 on 07/19/2023In a world of service where dealing with one person, much less a team of people who care, Advantage BMW is a blessing! Absolutely love the attentiveness to service and Ana is hands down the best service professional. Five star!Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Bad for Business
by Ray on 07/12/2023After I initiated first contact to see the car, I was flooded with emails and texts messages and more text messages from automated systems. I took the bait and contacted them to see the car and test drive it. After several lies and… conflicting stories about the car , I was told the car was sent to the auction and no longer available for sale. Of course, the car still listed on all platforms including the dealer web site after several days. THIS IS JUST A BAIT! This dealer choose to do business this way so please save your time.Service Appointment
by B Todd A on 07/08/2023I had an appointment at 9AM. I showed up at 9AM. I was ushered to the waiting lounge and didn’t get to meet with my service rep until almost 9:30AM. I got a ride to work after that. At 4:30 after hearing nothing I asked to be picked up… at work and brought back to the dealership. I was picked up finally at 5:40. Upon arriving at the dealership I was informed that my car wasn’t done and asked to wait in the lounge. I waited until 7:20PM😏. $1,700+ later. I initially came in for a routine oil change but was upsold AC compressor service, wheel alignment, brake fluid change, fuel system cleaning and was also charged a $50 miscellaneous “shop fee”. Someone also left trash on my passenger seat. I would not recommend Advantage BMW Midtown btareHouston to any friends.Sherry Chandler
by Sherry C on 07/06/2023Service was prompt as promised. Andres was great. He kept me informed and explained everything thoroughlyThank you for your kind words for our staff, we appreciate it!
Mr
by Delaney on 07/01/2023Darwin Lewis was an excellent sales agent, he was very knowledgeable about the car and helped .are the sale smooth and effortless.Thank you for your kind words for our staff, we appreciate it!
Some improvements in service but still slow
by theisedj on 07/02/2023First let me just say their service building is quite nice, clean and efficient. But the reality is that I had previously stopped going to Advantage for my service a few years back because my car is almost 10 yrs old and even something as… simple as an oil change ALWAYS turned into them needing 2-3 days to get my car serviced, and never with offer of a loaner. Plus even with a simple service, the car always needed at least $1000-2000 of other service or repairs (if not more). EVERY SINGLE TIME. But I had a complimentary inspection coupon and also needed a recall notice rectified, so set an appointment. After the multipoint inspection, putting new tires on the car, and fixing a recall item, it still took 3 full days. At the end of every day, I would send a text to get a status and they’d say “wont be ready till tomorrow morning”. Same thing at the end of the next day. When I finally was able to pick up the car on day 3…I got in the car and started driving home, and immediately noticed not one…not two…but THREE bright warning lights glaring on my dashboard, all related to the brake system (which was found in inspection to be fine). A vehicle settings note on the screen also said “Brake System - stop immediately and contact roadside assistance.” So I had to take the car back immediately. My irritation related to the fact that as the technician finished the initial work, drove the car from the service bay to the car wash, and then to a holding area before eventually returning the car to me at the shop…and NOBODY noticed 3 warning lights on my dash? That’s a huge QC issue. And after having to return the car for an issue like that, and waste more of my day, nobody said “hey sorry about that.” A simple apology would have been professional thing to do and would have gone a long way. So I am kind of over it. It’s as if they are so used to having to fix mistakes like that so they don’t think about the customer being shocked for lack of apology.Quality service with a smile
by Jeff Bin on 07/01/2023The periodic coupons via email makes my maintenance more affordableThank you for being our customer, we appreciate your kind words!
M. Taylor
by M. Taylor on 06/27/2023My Service Rep. Jovanny David Guerrero ensures my vehicle is taken care of and maintained to the highest standard at Advantage BMW Midtown! Thank you for the awesome customer service and professionalism as usual! Respectfully, M. TaylorThank you again for taking the time to let us know how we did. We hope you have a great day!
Advantage service
by Keenan H on 06/24/2023Service is always quick. Elaine is the bestWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
New tire
by JOCJJOCJ on 06/16/2023Excellent waiting area great customer service Radar is an excellent service rep. They vacuumed and washed my filthy car looked great when I got it back!! Total shockThank you again for taking the time to let us know how we did. We hope you have a great day!
Sold me a lemon !!!!
by Michael B on 06/12/2023Advantage bmw used car sale are unethical!!! Sold me a defective bmw 340i. Constantly overheating with only 30k miles. No answers or resolve. I’m stuck with a 340i with 30k miles that overheats without any real sensible answers!!! Buy… used somewhere else. Certified doesn’t mean certified at Advantage!!!!Mike, Thank you for speaking with me Monday. I am sorry that you are having mechanical challenges with your 2018 3 series that you bought from us 2 years ago. As I mentioned yesterday, unfortunately, the concern of overheating is not showing to us while the car is here at the dealership, there are no leaks or signs of overheating. We would be happy to keep your car for a couple of days to see if we can duplicate your concern of overheating, we also understand if you would like to take it to a 3rd party for their opinion. If you decide to leave it here for us to inspect further please reach out to me or your service advisor, we are here to help. Sincerely, Stephen Prather General Manager
Always work with Jovanny Guerrero!
by Carlos Diaz on 06/13/2023Best client service, goes well above and beyond for your needs. I come back to this service center because of him.Thank you for taking the time to leave us a review! We look forward to your business with us again!
BMW 5 Series Service
by BMWdriver on 06/01/2023Brought my car in for a 40,000 mile service oil change and various other activities. My service advisor did a great job. It was pretty obvious that the dealership focuses a lot on customer service. You could see it throughout the entire… process.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023