Customer Reviews of Sterling McCall Ford
Review type:
Brian is awesome
Awesome experience
by Anecia Patterson on 04/10/2022I would like to thank the dealership for the excellent customer service and professionalism. My service advisor (Eric) was very prompt when responding to my inquiries about my car I think he had my best interests at heart and resolved my… service issue,thank you so much.Good serivce
by Chris P on 04/09/2022I usually receive good service from this location. Irvin has helped me out and I trust his guidance each time.Thank you Chris! We are thrilled that Irvin and our team provided you with the best experience! We thank you for your continued business!
Thrilled
by Jennifer Lopez on 04/09/2022Thristian was wonderful to work with quick and quality serviceThank you Jennifer for your kind words for Thristian, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Olweist friendly
by Gaston on 04/08/2022I visited Irvin yesterday in service, because I needed to change 2 tires around 1:00 p.m., he very kindly confirmed that they were in stock, and I recommend going the next day first thing in the morning, I arrived 15 minutes before, at 7 am… they received me at the car and after two hours they delivered it to me. Thank you Irvin for treating me like one of the Ford Family.Thank you Gaston for your kind words for Irvin! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Fast and Professional
by Sandra on 04/08/2022The battery on my truck was dead and I could not turn it off because it would not restart. I drove straight to Sterling Ford because they have always been great to me in the past. I was so thankful they were able to get me in and back in… the road in the same day.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Prompt & Friendly Service Department
by Joel on 04/07/2022called for an appointment and my service rep, Irvin, got me in the same day. Not knowing what the problem was with my superduty, i was prepared to leave it with them for a few days, but Irvin called me an hour and a half later to tell me my… truck was finished! I HIGHLY RECOMMEND this service department and Irvin was very helpful and courteous! 10/10!!Thank you Joel for the recommendation and kind words for Irvin! We thank you for your business and look forward to your next visit!
Great Customer Service
by TDM on 04/07/2022I actually arrived 15 min early because my appointment wasn’t until 7am. Andrew Britton my service advisor arrived a few minutes after I did but before the 7am opening time. He opened the door invited me in and immediately took all my… information. He never once said sorry we don’t open until 7. I was on my way before 7. So great customer service and then he advised me during the day on the progress of my truck. Great job.Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service experience.
Great service! And Fast too.
by J Taylor on 04/06/2022I received great service today. The job was finished earlier than anticipated and the service rep printed me a list of recommended service items with pricing free music to consider in the future. I really appreciate the extra effort.Thank you, J for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Great service and maintenance recommendations
by Byron Johnson on 04/06/2022This dealership has good people that cares about the best interest of your vehicle and your situation.Byron, thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Great Fast Service!!!
by Jesse Alejandro on 04/05/2022Thristian, David, and Andrew are great! Quality service and quick turnaround time, very pleased, definitely will visit again!We are very happy to hear that we were able to provide you with a quick and enjoyable service experience! Thank you for your business and we look forward to your next visit!
Perfect!
by Sawblade on 04/05/2022Very knowledgeable about my vehicle and looking for ways to help me save money and get the best service. I always appreciate their help.Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Oil change and tire rotation
by TCH on 04/04/2022Professional, timely and friendlyThank you for the review. We're glad that you had an excellent experience with your recent service visit.
Chase in the Service Department did a great job
by Henrik von Krawiec on 04/04/2022Chase did a great job when handling my Service needs. He kept his word on everything and the communication process was good.Thank you for your kind words for Chase, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Great sales experience
by Val on 04/02/2022The salesman was very attentive, always informing me about any updates of my car.Thank you Val for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
A bunch of bs
by John on 04/02/2022When I bought there vehicle they notified about a recall on the vehicle and I knew as well, they promised that they fixed it and when I checked online and typed my vin it was not fixed.Thank you for your feedback about your vehicle not having the recall taken care of. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Ruben Herrera General Sales Manager rubenherrera@sterlingmccallford.com
Great service and knowledgeable service reps.
by Joi on 03/30/2022Great service and knowledgeable service reps.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Diagnose and fix electric issue
by Raphael on 03/31/2022Cautious and helpful environment.Thank you for being our customer, we appreciate your kind words!
Service tech is an expert!
by Lisa A on 03/30/2022Our 8-yr old Ford Escape needed a quick oil change- the team washed it, saw a broken rear light and fixed a wiper calibration all in one stop. David is a super star, best service rep on the lot. You can’t beat a cheery disposition, some… hardy laughs and proven Ford expertise.Thank you for your kind words for David, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
David is the best!
by Vu on 03/29/2022I made an appointment for my maintenance, and as always, David is always eager to assist and answer any concerns that I have. He always goes above and beyond. And for that, I love Sterling McCall Ford.Thank you Vu for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Car
by John on 03/29/2022Very prompt and professionalThank you for being our customer, we appreciate your kind words!
Cambio de válvula de canister
by Hugo on 03/28/2022Fue un servicio rápido y bueno, graciasGracias por ser nuestro cliente, agradecemos sus amables commentarios!
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you Anecia for your kind words for Eric! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
by Customer Service on 04/12/2022