Customer Reviews of Sterling McCall Ford
Review type:
Excellent Work
Hi, thank you for your kind review; we are happy to pass your comments to Brian here at Sterling McCall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change
by Rickaroo on 01/06/2024Once again another greeat Another awesome service experience! David from the service department was absolutely great. He kept me updated throughout the entire oil change process, letting me know the status of my vehicle. Once the car was… ready, David took the time to sit down with me and explain what they found wrong. He prioritized the problems that needed to be addressed, from the most important to the least important. I told him I'll be back soon to take care of them. I've been going to this dealership since I bought my car with 40k miles on it, and now it's at 135k miles. They've maintained my car all these years and it still runs like new. They really know their stuff and go the extra mile to keep their customers happy. Thanks, guys! Be back soon.David is a real asset to the service department, keeping you informed and prioritizing the issues found during your visit. It's impressive that Sterling McCall Ford has maintained your car from 40k to 135k miles, and it's still running smoothly! Consistent service quality over the years speaks volumes about our expertise and dedication to keeping customers satisfied. We appreciate your business. We look forward to assisting you in the future.
Efficient
by Texag96 on 12/15/2023Andrew got me in and out in 75 minutes with a same day appointmentIt's fantastic to hear that you had a great experience and that Andrew provided efficient assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Erick m on 12/13/2023Very friendly. Nice that the inspection came with a video showing any attention my vehicle needed.We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Best Service Center Ever!!
by Vanessa W on 12/06/2023I can’t thank Andrew enough for everything he’s done! I brought my vehicle here due to a recall and a few other things and he was very communicative and let me know everything that was being done! He would check in with me before anything… was done to make sure it was ok to proceed and I’m so thankful for that! I even got a complimentary car wash! I will definitely be bringing my vehicle here moving forward!Andrew is a fantastic service advisor at Sterling McCall Ford! Keeping you informed every step of the way and seeking your approval before proceeding with any work demonstrates a high level of customer service. The fact that you received a complimentary car wash is a bonus! It's great to hear that Andrew's communication and attention to detail have made such a positive impact on your experience. Thank you for your business!
Replacing rear tail lights
by Tarlick on 11/11/2023After calling 5 other places in Houston Orlando in parts at sterling McCall had everything I needed to replace my stolen tail lights. He held the parts for me till i got over there. Service was just as good. The had everything together in… less than 25 hours.We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Great Service and Communication
by Abbyh441 on 10/25/2023Brought my car in for service and recall work. I don’t usually bring my car to the dealership, but I was pleasantly surprised and happy with the experience. Miguel helped me and was great! Very professional, friendly, and great at… communicating with me and letting me know what was needed. I really appreciated him and the great care they took with my car and completing the work in a timely manner.It's great to hear that your experience bringing your car in for service and recall work at Sterling McCall Ford was a pleasant surprise and that Miguel, your service advisor, was professional, friendly, and great at communication. Effective communication and professional service are essential for a positive service experience. Enjoy your well-maintained vehicle!
Great customer service
by Damiana on 10/17/2023I always receive amazing and very professional customer service from the Service Center. Miguel Otero is my trusted Ford specialist. I highly recommend Sterling McCall Ford service center for any car technical needsIt's wonderful to hear that you consistently receive amazing and professional customer service from the Service Center at Sterling McCall Ford and that Miguel is your trusted Ford specialist. Recommendations like yours can be invaluable to others seeking reliable car service. Your experiences can be a valuable resource for those in need of car service.
Reliable service
by Walter M on 09/26/2023I take my ford escape here for maintenance and the service is great. Competitive prices and the staff is very friendly.We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service
by TimEcosport on 09/22/2023Service person was very competent and helpful. I had a noon appointment, but she helped me get the oil change completed early.Thank you for the Five-Star review and for choosing Sterling McCall Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.
Oil change
by Angelboy@2 on 09/13/2023My first time changing the oil in my 2023 Ford Maverick xlt hybrid, they even wash my truck, great service.We are glad to hear that your first oil change for your 2023 Ford Maverick xlt hybrid was a positive experience with great service, including a car wash. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service review
by Anna anon on 09/12/2023I brought my car in for repairs last week and was extremely pleased with my service. As a night shift worker, I value being able to count on a dealer ship to communicate well and be timely with their work. My service manager, Erick, made… sure that the repairs needed were identified and communicated within the expected 48hr time frame. He also set a reasonable timetable for me having my car returned to me. I am so pleased and will be back.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service!
by Ncwise8 on 08/26/2023David Nguyen always provides great service for our Fords. He’s honest, friendly and keeps me up to date with the progress. My Escape stays in great shape with David and Sterling McCall Ford!Thank you for choosing Sterling McCall Ford! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging David and his dedication to providing you with an excellent service experience. We look forward to seeing you on your next visit!
Maintenance-airbag issues-state inspection
by Laurent on 08/04/2023David always goes out of his way to provide the best service. I appreciate it.Thank you for acknowledging David for his professionalism and dedication. Ensuring your satisfaction is our ultimate goal! We appreciate when our associates are recognized for the exceptional service they provide. Your business, as well as your Five Star Review, are very much appreciated! It would be our pleasure to assist you again.
The dog ate my seatbelts
by Chewy Max on 06/21/2023Three seatbelts were damaged with one completely cut through. Took 2 days for replacements. Good and clean job. My car is safe again.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great and fast service
by E...... on 06/09/2023My inspection went fast and great customer service.We appreciate your positive review about your recent experience with us!
I feel cheated and ignored.
by Dale Aguiar on 05/11/2023This was a terrible place to buy a car, please don’t buy a car here. First, they advertise the price of a car and then I got there and they put a mandatory warranty on it that cost almost $2,000!!!! They would not let me remove it. Then the… finance guy changed terms and being shady and added a lot of stuff to the contract by outright lying to me. Thank God I was able to cancel all of that afterward. Then the finance guy told me he would email me all the documents I signed. I don’t think he wanted me to review those documents very carefully. I have been calling the dealership everyday and they will not respond to my many voicemails, it’s been two weeks and I still haven’t received any of my documentation that I signed. Then the van that was supposed to be “blue certified” aka the mandatory warranty, had to be put in the shop only a week after purchase. And that is because it is supposedly checked out thoroughly. All in all, I hate the feeling that I was cheated and people are ignoring me, if you like that experience, than this is the place for you. I, for one, beg you to not buy any vehicle from this place. You may regret it as I do.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rodney Crow General Manager rcrow@sterlingmccallford.com
2022 Lariat
by Chris on 11/22/2022I had a great experience at Sterling McCall Ford and Laura Solis is an excellent sales representative. She made sure what I wanted in a truck was met and I didn’t feel pressured into buying a truck. I have been driving a 2006 F-150 and it… was time for a new truck. I am very satisfied with my purchase.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
David was great!
by Joe on 09/08/2022David Nguyen takes care of all your service requests, and works hard to keep customers happy!Thank you for your kind words for David, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Helpful and quick!
by Dee Jay on 08/23/2022I dropped my car off at 8am and everything was ready by 2pm. They even gave my car a free wash and vacuum!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great Experience
by David L on 07/29/2022Ashley was a terrific sales rep. Helpful, honest, diligent, fast. I bought a 2022 Ranger Tremor and perhaps had the best car buying experience I’ve had.Thank you for your kind review of Ashley, we appreciate your business David!
Great service!
by NWise on 07/26/2022David Nguyen and Sterling McCall Ford always give impeccable service. David is friendly, efficient and helpful in keeping my Ford in great shape. Thank you again!Thank you for your kind words for David, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by System Administrator on 05/16/2025