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Sterling McCall Ford


6445 Southwest Fwy, Houston, TX 77074 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (9) No (1)
Service Rating
Recommend:
Yes (27) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
I feel cheated and ignored.
Written by Dale Aguiar on 05/11/2023

This was a terrible place to buy a car, please don’t buy a car here. First, they advertise the price of a car and then I got there and they put a mandatory warranty on it that cost almost $2,000!!!! They would not let me remove it. Then the finance guy changed terms and being shady and added a lot of stuff to the contract by outright lying to me. Thank God I was able to cancel all of that afterward. Then the finance guy told me he would email me all the documents I signed. I don’t think he wanted me to review those documents very carefully. I have been calling the dealership everyday and they will not respond to my many voicemails, it’s been two weeks and I still haven’t received any of my documentation that I signed. Then the van that was supposed to be “blue certified” aka the mandatory warranty, had to be put in the shop only a week after purchase. And that is because it is supposedly checked out thoroughly. All in all, I hate the feeling that I was cheated and people are ignoring me, if you like that experience, than this is the place for you. I, for one, beg you to not buy any vehicle from this place. You may regret it as I do.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Customer Service on 05/12/2023
Dealer Response
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rodney Crow General Manager rcrow@sterlingmccallford.com
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