Customer Reviews of Mercedes-Benz of Houston North
Review type:
Amazing experience purchasing vehicle!!
Dream come true
by Shahin on 09/06/2023I have always wanted to own a Mercedes-Benz and I had my eyes set on E53AMG. I found one at MB of North Houston and they were quick in responding to my inquiries and arranging for me to go see the car and have a test drive. Kamran was the… sales agent that I worked with and he was very pleasant and answered all my questions. He wasn't pushy like my previous experiences with sales people so I felt comfortable making my decision. They were fair in the negotiations and the trade in and I was happy with the deal I got. I love my new car and feel that I made the right decision.Hi Shahin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Pedro Dimas
by Pedro Dimas on 09/07/2023It was a pleasure to be serviced by Mr Carlos. Trevino he is a professional.what is thisHi Pedro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best place to service Mercedes Benz vehicles
by Bustena on 09/04/2023Well qualified professional service advisors and certified technicians make this great team work on customers vehicles with care and timely delivery.Hi Bustena, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT SERVICE
by JESSICA S on 08/30/2023Came in for service, oil change was done quicker than expected. Yamila was great!Hi, we appreciate you taking the time to leave us a response, Jessica! Don't hesitate to call us if you ever need anything. Be safe on the road!
Class B Service
by Satisfied on 08/29/2023Great Customer Service. Had loner car waiting. Asked if me or my family need refreshments. Not a long wait. Serviceman had knowledge of job.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service history review yields satisfactory cost adjustment on brake service
by Smitty1 on 08/27/2023At settlement time on my most recent B service, I presented information on a prior service that appeared to have been performed incompletely, or with substandard quality control. The service advisor agreed and we reached a satisfactory… solution involving a credit for the cost of the substandard service.Hi, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.
All's well that ends well
by Der Alte on 08/26/2023There were a few hiccups in the transaction (purchased a 2022 SL63) with Mercedes of Houston. In the end however, all issues were resolved by Aco Stankovic. I took a gamble buying sight unseen from another State. Furthermore, the SL63… had a known issue with a pending recall that prohibited the dealership from selling the car as CPO. I lost a year's warranty because of that, but it was the only SL 63 that came up in a nationwide search in my color combination. Ordering new would have required waiting until Spring 2024 to take delivery, and I wanted the car for an upcoming cross country road trip. The sales department made the process relatively easy. I was able to get a printer copy of the Purchase Contract at a local Auto Nation dealership, and the wire transfer was handled by my bank. Delivery took longer than expected, but that was an issue with the delivery carrier - not with Mercedes Benz Houston North. An item that was supposed to have been delivered with the car was missing. I called the sales rep when the car was delivered, and he said not to worry, the dealership would take care of it. That's the hiccup. I had to follow up to get that resolved. My complaints reached Aco, who was more than accommodating. A check is in the mail to refund the missing item. Furthermore, he clarified an issue about an aftermarket film installed by a previous owner, that my local dealership suggested required a new windshield. I'm relieved to know that I can simply remove the film (or live with the blemish, which is easily covered by my tollway transponder). Aco was very pleasant to deal with and cheerfully resolved my issues. Chances of me buying another car sight unseen from a distant State are relatively small, but if the occasion presents itself, I learned that I could walk into any AutoNation dealership and have them handle the transaction, with delivery coming to the local shop. That's a huge takeaway from all this. I would not hesitate to recommend Mercedes Benz of Houston North to anyone, thanks to Aco's efforts on my behalf.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Drive safe, and we'll see you on the road.
Great customer service
by Katina C on 08/06/2023Everyone at Mercedes Benz North is very welcomingHi Katina, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
Customer
by Sandra G on 08/04/2023Exceptional, Jason went over and beyond the call of duty, very satisfied and happy with the great customer serviceHi Sandra, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Micheal H was excellent service advisor!!
by Taratann on 08/03/2023He explained everything to me. Gave me what I thought were his honest opinions. Smooth processHi Taratann, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Recall
by Flounder on 07/31/2023As I pull in I was greeted around 3 times. People very friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Prius purchase
by Vicky sosa on 07/26/2023Love the Prius thank you for always being so helpful & taking care of my family.Hi Vicky, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Todd Williams
by mmmmmmm on 07/14/2023Billy did a great job with helping me with my car he took good car of my car and he even got me a ride off from the dealershipHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great deal and smooth process
by ScreenName on 07/02/2023Smooth process, price was as promised, no additional fees. Great deal on a used Ford Explorer. Only downside was finance department did multiple hard pulls on credit report (4) after saying only one pull would be used for all quotes. Not a… big deal just a surprise. I would definitely recommend AutoNation to anyone in the market for a car who does like to deal with the "games" played at most dealerships.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Mercedes-Benz of Houston North and hope to be of service again.
Fantastic Mercedes buying experience!
by SB on 06/29/2023We loved our salesman, Dali. He was very patient with me being a 1st time Mercedes shopper. He made me laugh (a lot)! I test drove at least 3 different cars before I made my decision and I absolutely love my new 2024 GLE 450! Thank you… Dali and Ace the sales manager!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service
by MWright1965 on 06/28/2023My appointment was as scheduled and my service was awesome.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service on Sprinter Chasis RV
by Doctor J on 06/21/2023A little pricey - the same service at our home Mercedes dealership (we called) would be $500 less. And the service rep wanted to add in some services that were not due for 4,500 miles. The work was fine. Done well. Picking up the… vehicle on a Saturday (holiday weekend) was extremely slow and confusing process. My service rep was not there and no one took the time to walk me through all the work that had been done.Hello, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8970. We would appreciate the chance to turn your experience around.
Mr.
by Victonslix on 06/02/2023Excellent communicationHi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying experience
by Ijeoma O on 06/01/2023Very informative and greatHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good customer service
2023 GLB 35
by 2023 GLB 35 on 05/24/2023Good afternoon, I just want to share with you my experience with my 2023 GLB. I purchased my 2023 Mercedes-Benz GLB 35 on February 13, 2023. The first month I experienced squeaking noise at the front brake. When I come to a stop either… in the stoplight or stop sign stepping on the brake pedal I hear a loud noise squeaking every time I step on it. I scheduled it for service but they never solved the squeaking problem. Now I scheduled again for the second time on May 10, 2023 to service it with the same problem. I have a Ford Raptor and Ford Explorer, I know this is the only Ford brand but it NEVER gave me a problem like what I experienced with my GLB 35. Considering Mercedes-Benz is a high end vehicle but the way I see your service department did not do anything to fix the problem. Now My GLB has been in the parking lot for about 12 days. This is based on my Mercedes - Benz app. I am completely frustrated with this result. I am hoping that this issue will be resolved by your service team. Please let me know of any alternatives if this issue will not be solved again. Thank you, Joel De Vera Santa CruzHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8970. We hope to hear from you.
Great Team
by Satisfied on 05/19/2023The only thing I can complain about is that the phone numbers listed on the website are not operating numbersHi, thank you for leaving feedback. Please reach out to us at (281) 305-8970 so we may identify ways to improve your experience.
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We appreciate you taking the time to leave us a response! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Beckett Adams on 07/03/2024