Mercedes-Benz of Houston North
Back to Service Reviews
Dealership Service Review
service Rating
Service on Sprinter Chasis RV
Written byon 06/21/2023
A little pricey - the same service at our home Mercedes dealership (we called) would be $500 less. And the service rep wanted to add in some services that were not due for 4,500 miles. The work was fine. Done well. Picking up the vehicle on a Saturday (holiday weekend) was extremely slow and confusing process. My service rep was not there and no one took the time to walk me through all the work that had been done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Savy Robinson on 06/25/2023
Dealer Response
Hello, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8970. We would appreciate the chance to turn your experience around.
Report