Customer Reviews of Mercedes-Benz of Houston North
Review type:
Amazing experience purchasing vehicle!!
New car purchase
by Bosston on 05/19/2023My salesman and Sales manager, Shayan and Zach, were very knowledgeable and professional. Both were diligent about making my purchase successful and satisfied.Hi Bosston, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Tire pressure error
by Mbd2020 on 05/13/2023Michael was so professional and kindHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Representative
by Tamika's on 05/09/2023Could not ask for a better service rep he gets the job done and always keeps you updated on what’s going on.Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
King Ranch Expedition
by EGuerra1 on 05/02/2023The entire purchasing experience was seamless and professional.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
9th Mercedes from Mercedes North Houston!
by lowellkirby on 04/30/2023Vehicle #9 from Mercedes North Houston. My salesman, Gordon Barnes, is truly incredible! He cares so much about his customers. He is extremely trustworthy, easy to deal with and quite helpful. Manager Edwin Brazda was also great to work… with. He has been the manager for my deals too many times to count. What a great team! Gordon IS the reason I keep coming back. Edwin helps solidify my opinion every time!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Always a great experience!!!!
by Krista Wood on 04/25/2023I have been coming to the 1960 Mercedes dealership for over 3 years now and I will never go anywhere else when purchasing a new vehicle… Edward and Edwin are the best and always help out! I love the atmosphere, Edward is also so patient… with all my questions and never makes me feel rushed or pushy. Thank you!!!!Hi Krista, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by L JOHNSON on 04/17/2023Very curtis and very professionalHi Johnson, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Everyone from the beginning to the ending were very very professional, five stars no doubt.
GLC 300 with MB North Houston AutoNation
by Olufemi on 04/13/2023I was not even looking into purchasing a mercedes-Benz. My first choice was either a cadillac or BMW but stopping by the displayed GLC 300 coupe was so fascinating that we decided to look into what was available in the lot. The sales… personnel was patience enough with answering some of our questions. And she has continued to stay in touch after our purchase.Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Sharon Crow on 04/13/2023My representative was Nester, he received me and my vehicle, kept me informed throughout the whole process. This the second Mercedes that they have serviced for me. No hidden prices for the quality of these cars. Thank you.Hi Sharon, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Consistently poor service
by Hesham Omar on 04/09/2023Very poor service, 2nd time to bring the car, took too long to fix the top convertible. Car was returned unclean even with marks and greasy touch on steering wheel. One of the worst car dealerships and definitely the worst Mercedes service… I’ve been toHi Hesham, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Beware of Finance Dept.
by jasonjohn on 04/04/2023Francisco in finance dept. was disceptive when promoting supplemental warranties/coverages. Loan term was 60 months. I agreed to a wheel and tire protection package ($2,110). Reviewed loan agreement line by line once home. Loan term was… altered to 72 months and an add'l $11,685 of coverage was added to the loan agreement.Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8970 -- we hope to hear from you soon.
Best Auto Buying experience
by MNMusallam on 04/04/2023The Best Car purchase I had. Very Great Team. Gabriel Cardenas and GSM were great as well and the Finance Department.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Review
by S.Williams on 03/31/2023Great communication and timing.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Tire issue
by Alison H. on 03/27/2023Carlos Trevino was great and very responsive Handled my tire issue very well and professionally!Hi Alison, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Oil change
by Wilton M on 03/27/2023The service was good. Although i was there 3hrs. They offered to wash my vehicle, but i declined due to it raining. My service specialist told me to bring it back anytime and he would take care of it.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service
by Angels Walk on 03/24/2023Excellent personality and professional.Hello Angels, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service
by CarlaAmg on 03/23/2023Took my vehicle in for maintenance. I was greeted by everyone and treated kind.Hello Carla, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mercedes North Service Advisor Jason Fleeks
by Norris G. on 03/17/2023Outstanding service. I am very pleased with my service advisor, Jason Fleeks. I would not change that relationship for the world!Hi Norris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good, fast experience with dealer.
by Dmitry D on 03/13/2023Everything was setup on time for me to see the C8 Corvette I was interested in. After the adventurous test drive the paperwork was quick and I was out to enjoy my car.Hi, we appreciate you taking the time to leave us a response, Dmitry! Don't hesitate to call us if you ever need anything. Be safe on the road!
My Pre Owned Mercedes Benz S63
by Chris M on 03/13/2023Totally Amazing experience! These guys are all top notched professionals!!Hi Chris, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Service
by E Guillory on 03/09/2023Service was complete in a timely manner.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We appreciate you taking the time to leave us a response! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Beckett Adams on 07/03/2024