Mercedes-Benz of Houston North

There were a few hiccups in the transaction (purchased a 2022 SL63) with Mercedes of Houston. In the end however, all issues were resolved by Aco Stankovic. I took a gamble buying sight unseen from another State. Furthermore, the SL63 had a known issue with a pending recall that prohibited the dealership from selling the car as CPO. I lost a year's warranty because of that, but it was the only SL 63 that came up in a nationwide search in my color combination. Ordering new would have required waiting until Spring 2024 to take delivery, and I wanted the car for an upcoming cross country road trip. The sales department made the process relatively easy. I was able to get a printer copy of the Purchase Contract at a local Auto Nation dealership, and the wire transfer was handled by my bank. Delivery took longer than expected, but that was an issue with the delivery carrier - not with Mercedes Benz Houston North. An item that was supposed to have been delivered with the car was missing. I called the sales rep when the car was delivered, and he said not to worry, the dealership would take care of it. That's the hiccup. I had to follow up to get that resolved. My complaints reached Aco, who was more than accommodating. A check is in the mail to refund the missing item. Furthermore, he clarified an issue about an aftermarket film installed by a previous owner, that my local dealership suggested required a new windshield. I'm relieved to know that I can simply remove the film (or live with the blemish, which is easily covered by my tollway transponder). Aco was very pleasant to deal with and cheerfully resolved my issues. Chances of me buying another car sight unseen from a distant State are relatively small, but if the occasion presents itself, I learned that I could walk into any AutoNation dealership and have them handle the transaction, with delivery coming to the local shop. That's a huge takeaway from all this. I would not hesitate to recommend Mercedes Benz of Houston North to anyone, thanks to Aco's efforts on my behalf.