Lone Star Chevrolet
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Customer Reviews of Lone Star Chevrolet
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38 service reviews
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2 Hour oil change
by Painkiller on 01/14/2025When the time comes to get an oil change for my vehicle, it is my nemesis! It happens most of the times! Even if you make an appointment thinking that you're going to be out within a decent amount of time.... NO!!! A two hour oil change and… they didn't even do the multi point inspection!I am sick and tired of always the same.I love the service
by Adrian mac on 08/28/2024updated 09/04/2024I showed up to the place got my truck and left super fast. The people there was very helpful and I loved it.Adrian, we are so pleased you enjoyed your visit to Lone Star Chevrolet! We look forward to your next visit! Take care!
Exceptional Service from Derek, the Service Advisor at Lonestar Chevrolet.
by Hector Lopez on 01/08/2024I recently had the pleasure of working with Derek, the service advisor at Lonestar Chevrolet, and I cannot express enough how impressed I am with the level of professionalism, expertise, and genuine care he demonstrated throughout the… entire process. Facing a major repair can be a daunting experience, but Derek's approach immediately put me at ease. From the moment I stepped into the service department, he greeted me with a warm and friendly demeanor that instantly reassured me that I was in capable hands. What truly set Derek apart was his comprehensive knowledge of the repair process. He took the time to thoroughly explain the issue, providing clear and concise details without overwhelming me with technical jargon. His ability to communicate complex information in an accessible manner demonstrated a remarkable understanding of both the technical aspects of the repair and the needs of a customer. Throughout the repair process, Derek kept me informed at every step. He provided regular updates on the status of the repair, ensuring transparency and giving me peace of mind. It was evident that he genuinely cared about my satisfaction and wanted to ensure that I felt comfortable and informed throughout the entire process. Derek's attention to detail and commitment to customer service were truly outstanding. He went above and beyond to address any concerns I had, ensuring that I felt confident in the decisions being made regarding my vehicle. His dedication to providing exceptional service is a testament to his professionalism and commitment to customer satisfaction. In addition to his technical expertise, Derek's friendly and approachable nature made the entire experience enjoyable. He took the time to build a rapport with me, creating a positive and personalized service experience. It is rare to find someone who not only excels in their technical role but also excels in creating a positive and customer-focused atmosphere. Overall, my experience with Derek at Lonestar Chevrolet was nothing short of excellent. He turned what could have been a stressful situation into a positive and seamless repair process. I am incredibly grateful for his dedication, expertise, and exceptional customer service. Derek is a true asset to the Lonestar Chevrolet team, and I would highly recommend him to anyone in need of automotive service. Sincerely, Hector LopezHector Lopez, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service Department
by Towmater55 on 02/26/2023Tom was very accommodating and solved all my issues good customer serviceWe're happy to hear you had such a positive experience with our team! We hope to see you soon!
Overcharged
by Vette-buff on 12/23/2022The GM Website clearly states a price to install a Sport Bar on a Silverado truck. I was also called by my service advisor, and he told a price to install a sport bar on my Silverado, but when I paid, they added an extra $50 miscellaneous… charge to the bill. To me it sounds like Lone Star is taking advantage of customers. I will never go back to them. They should stick to the advertised and quoted price for something as basic as an accessory installation.Hi Vette, We're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of this situation. Please reach out to our General Manager at (844) 302-4028 at your earliest convenience so that we can work to turn your experience around.
Trax Recall
by Trax Recall on 07/17/2019I was informed that parts were in house to complete the recall. Drove 17 miles to dealer, waited 20 minutes in customer lounge only to be told that they did not have all the parts to complete the recall. Still waiting for parts.Trax Recall, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at (844) 891-7243 at your earliest convenience to discuss how we can turn your experience into a positive one.
JUAN GODINEZ
by Jarriaga on 04/29/2019updated 05/07/2019Mr. Juan was our adviser in the service department, he was amazing. Very appreciable and honest.Jarriaga, thank you for the high star rating! If you're ever in need of more help, please let us know!
oil change
by complained on 11/30/2018bad experience with oil change service. waited 3hrs for my truck, got there at 8:30am didn't get it til 11:30am. not professional at all and was never given an eta. I've been going there for oil changes since I got my truck and never… experienced this.Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Cant fix vibration in front
by khoov21 on 10/13/2017Had truck in twice and they can't find vibration in front under front seat 2016 Tahoe.We are sorry to hear that the source of vibration in your vehicle hasn't been found. We assure you that we do everything we can to provide our customers with the best service possible and we hope you'll give us a second chance at 5-star service. Our General Manager, Johnnie Smith, would like to discuss your issues further. Please contact Johnnie at 713-818-8851.
Oil Change
by Deziedad on 09/06/2017updated 09/26/2017the entire process was completed in 30 min. extremely satisfiedThanks for the kind review and rating, we appreciate it!
Excellent Service
by Frincon on 04/16/2017It's always pleasant walking into the dealership. Everyone is so helpful from the time you drive into the service driveways until your seated in the guest waiting area.DISHONEST
by DOBZNZ1929 on 03/09/2017So today I take my 2014 Silverado to Lone Star Chevrolet for an oil change and inspection. I called ahead and was told to bring it to the express lane which I did. After waiting 20 minutes on the service drive with four others customers… wondering where everybody was finally a service writer appeared. ONE. When it came my turn I asked the price for an oil change. I was told $49.00 and I was assured that my tire pressures and all fluids would be checked. Well, upon check out my bill was $7.20 higher than quoted. I was told that there are "other" fees that are added to the oil change. Needless to say I got my $7.20 back before I left. I've not been done that way at a large new car dealership before. It's far from honest. While waiting for my truck to be finished I walked their inventory and picked out a new truck. I would have traded it today If I had been treated honestly. I will NOT be back AND...I'll warn as many people as possible. After I left I noticed that each of my tires had a different tire pressure AND my other fluids were NOT checked and are in fact low. I called back and mentioned that my air pressures were way off. The lady I spoke to (in service) said "that's strange" and no offer was made to correct the problem. Bottom line? They tried to over charge me, did not perform the work and couldn't care less. I can't even imagine buying a new vehicle there! WOW! That's about it. I just wanted to warn other hard working Americans about LONE STAR CHEVROLETService
by Greyhound62 on 01/03/2017The experience was made painless by Van Hall, an excellent service writer. He handled all of my needs and completed all my service needs in a timely and pleasant manner.recall work
by Mausolf on 12/13/2016updated 12/29/2016The customer service here is great. When I go and get my car serviced I am usually there less then an hour. They are fast and friendly.Oil change and tire rotation
by nehulett on 10/12/2016updated 10/24/2016My appointment for an oil change and tire rotation on my 2016 chevy tahoe was at 12:30 PM on a Thursday and it was almost 3 PM before I got out of the dealership. If I would have known it would took that long with an appointment, I would… have waited and just went back on Saturday when the service department opens like I normally do. I have never waited that long before for this type of service. I really don't understand the benefit of making an appointment when you seem to be placed in the same queue as others that didn't make an appointment.Guillermo
by Grod7777 on 08/31/2016updated 09/12/2016Experience was excellent. Mike Sanchez was very helpful and understanding about the problemsThanks for this excellent review! -Your Lone Star Chevrolet Team
GREAT STAFF !!!!
by BIGBOY134 on 07/20/2016updated 08/03/2016Really friendly people and great service !!! Always helpful and the waiting area is nice. They have a great staff !great
by bear2000 on 05/13/2016updated 05/25/2016I got my car at lone star had it serviced there always also my other car and this dealership has always been the best.............I have refer.family and friend and they have also been very happy with their buy. i will keep bring my car… there serviceman VAL and salesman Pedro ThanksSuper Grate Service
by Romeu67 on 05/20/2016Fantastic service advisor, all the work on time, return my SUV with a complementary car wash and all working properly. Thanks to Mike SanchezTerrible service. Disgusted customer
by Aecerda1 on 04/12/2016updated 04/25/2016Do not recommend this place for any services! First I waited 15 mins before being asked for help then I waited an hour and a half, for an appointment which took me weeks to make. When I went to go ask how much longer my vehicle would be I… was told I was next. When I asked why hasn't anything been done after an hour and a half I was told because there is a new system in place. I then asked for my vehicle back because I had things to do than sit at a dealership for hours just for an oil change and tire rotation. The service person helping apologized and said I could return anytime WITHOUT an appointment and wouldn't have to wait as long. When my husband took the vehicle back later in the week he then wait TWO hours just for a simple oil change and tire rotation. No service analysis was done on my vehicle but then the only thing the mechanics said was that the key to all the master lock lug nuts was gone and tried to give us a quote, when I believe and know this dealership lost it because this is THE ONLY PLACE I BRING MY VEHICLE TO. Needless to say I am overly disappointed and disgusted by the service all around. Once my service warranty is finished with this place I will NEVER return or EVER recommend anyone to such a headache!Great service great staff and clean lobby
by Astavinoha85 on 04/15/2016The staff had a great attitude they were very sweet. Not only did I get what I came for but also a free car wash! The lobby was spacious free popcorn and water!
Chevrolet Silverado 1500
Chevrolet Tahoe
Chevrolet Silverado 2500HD
Chevrolet Equinox
About our dealership
Hello, We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to our General Manager at (832) 850-4481 at your earliest convenience so we can work to improve your experience.
by Katie Witt on 01/15/2025