Lone Star Chevrolet
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Trax Recall
Written byon 07/17/2019
I was informed that parts were in house to complete the recall. Drove 17 miles to dealer, waited 20 minutes in customer lounge only to be told that they did not have all the parts to complete the recall. Still waiting for parts.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Lone Star Chevrolet on 07/24/2019
Dealer Response
Trax Recall, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at (844) 891-7243 at your earliest convenience to discuss how we can turn your experience into a positive one.
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