AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
CAR SOLD TO AUTO NATION
by KatyPool on 08/30/2022Chris the head sales manager was amazing! He was very kind and really took the time out of his day to make sure i was 100% satisfied!Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Manny
by Angel Nunez on 08/27/2022It was very forward, very quick no complicated stuff and professional food overallHi Angel, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Efficient and honest
by MKeating on 08/19/2022Everything as statedHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Brian Rollins is awesome!!!
by Victor T. on 08/19/2022My experience at Autonation was fantastic!! As a first time buyer, I was extremely overwhelmed with the process of buying a vehicle, but my salesman, Brian Rollins, made the experience so easy! He was able to communicate well with my… mother, who struggles with English. He thoroughly listened to my all of my concerns, and answered every question I had, even if it was a stupid one. The vehicle I was looking for was bought right before I arrived, and despite that, Brian found me a vehicle that was even better than what I was looking for before. It was within my budget, had great mileage, and fit my style of car. The customer service I received was than anywhere else I’ve ever been to, and that includes restaurants as well. I really cannot iterate enough how amazing my experience with Brian was. If my family is ever looking for another vehicle, we are going directly to Brian Rollings from Autonation USA Katy!!Hello Victor, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Selling My SUV
by Kimberly on 08/18/2022They beat all other offers and were very accommodating. Manny and Robert were an awesome team. Highly recommend selling to Autonation USA.Hi Kimberly, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Great experience!
by JBhoutx on 08/18/2022I sold my car to them. It was a fast and easy process!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Roger Torres great salesman
by Saul Gonzale on 08/17/2022After having a bad experience, Roger Torres made me feel back at home comfortably. Everything went smooth and very professional.Hi Saul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Selling car
by J Solis on 08/05/2022I worked with Manny Rosas to sell my vehicle . He was easy to work with and made the entire process stress free. I would definitely recommend him and this dealership to all my friends and family.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Autonation
by Chelly c on 07/29/2022Omg lets start by saying the customer service skills Dom has exceeding my expectations. Not only did i get the car i wanted, i was treated wit the upmost respect, got a banging deal on a nice suv and was assured if i wasnt satisfied a… refund is granted. But i wont be needing that because i am beyond satisfied. Thank you Dom!!!! Thank you autonation !!!Hi Chelly, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Efrain was great!
by Eric Q on 07/06/2022Efrain heroes me with my last purchase. Made everything super easy.Hi Eric, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Manny Rosas
by Sara McCullough on 03/09/2022Manny Rosas was amazing he helped us out even though I had bad credit and got me into an amazing car! He was extremely helpful to my family and I after I had a terrible experience at don McGill Toyota!! Thank you, Sara McCulloughHi Sara, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
DO YOURSELF A FAVOR AND ASK FOR MANNY!
by Leota Brooks on 01/28/2022Unfortunately I was not able to purchase a vehicle due to personal reasons, however I wanted to take the time to note that the service I received from my sales person Manny was outstanding. I highly recommend anyone to work with him. I… will be coming back to work with himHighly satisfied
by alexjchase on 01/20/2022Tommy was great and so was Mr. Washington in finance. Very positive experience in its entirety.Car purchase
by Lexus mc on 01/12/2022Everyone is so amazing and helpful here seriously i was in the worst place possible with my car before the one i bought and some way some how they got me out and i can’t thank Moody and Emanuel enough you guys are awesomeExceeded all expectations
by Caroline Hunter on 06/14/2021I went in to look at a 2013 Toyota Camry (1830802418) at AutoNation USA Katy. Austin Smith assisted me every step of the process and went above and beyond to provide excellent customer service. He walked me through all the features of the… car, answered my questions and concerns with great detail, and communicated updates on the status of the cosmetic repairs. He was kind and professional throughout the process and I knew I could trust him. I was never left waiting or wondering for long periods of time, like I have experienced at other dealerships. The financial transaction was smooth, efficient, and pleasant, thanks to the hospitable staff and family friendly lobby.Caroline, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very helpful staff
by Angelacambel on 12/05/2020Had a great experience purchasing vehicle here and people are very helpful and knowledgeable about what they do . .thank you and shout out to JEREMIAH FRYER thank you for all your help the best sales agent .Hello, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us!
Big Manager stepped in and got it done!
by HtxBuyer on 11/02/2020This was my second time purchasing from Auto Nation. My first experience was great.. my second not so much. Both times I came in ore-approved ready to go. Should be an easy deal right.... wrong!! Besides the few ppl “playing” manager and… salesman who can’t close a deal or happily say things to customers like “I’m going to get paid the same thing regardless”, to calling asking about the car you just purchased and being lied on and told that I called corporate when in fact... I didn’t. Manager calls me up to bomb me out without ever asking me what happened and then has to apologize profusely for his rude, insensitive, unprofessional, and power hungry tone after realizing... your employees lied to you... Dan Driscoll stepped in and saved the day. After waiting a week for the vehicle I paid for to be fixed, I finally was able to pick another car and roll off the lot and get back to business. Had it not been for Dan, I would have walked away from the entire deal and took my money where I would be respected and dealt with professionally. Honestly I am still disgusted and feel completely disrespected after spending my money but I have to move forward. Dan helped me get into the vehicle I needed, made sure I left satisfied, and dealt with me professionally the entire way.. Oh and I didn’t forget about the worker who answered the phone, claimed everybody in the store was too busy to address my concerns, then left me on hold for 30 mins. Sad day when you get treated like that at a place of business.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation USA Katy. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (832) 436-0599 to discuss what we can do to help.
Great Service from Chris
by Gkhan100 on 10/29/2020I used the services of Auto Nation to sell my vehicle. Chris was the salesperson who helped us out. He was polite, professional, and very courteous. He offered good value for our vehicle. I would recommend Auto Nation to other people.Hello, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Honest and willing dealership to sell your vehicle to!
by JCBaseball on 10/25/2020I used KBB to get an instant cash offer for my vehicle. I was contacted by various dealership, but AutoNation was not pushy like the others. They were willing to work around my schedule without a pushy way of selling. They offered honest… money for my vehicle, whereas the new dealership I purchase my new vehicle offered roughly 65% of what AutoNation and KBB reported. I would highly recommend selling your vehicle to AutoNation and if you are in the market for one, they have a nice selection.Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great service
by Carlos F. on 10/22/2020We went there about 2 weeks ago looking for an Suv. They showed us they different options and unlike other dealerships (which we visited a day or two before) they will actually do their best to get you the best deal possible1Hi Carlos, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Really great customer service
by Hannah A on 10/05/2020All the people I encountered at AutoNation USA Katy were very friendly and helpful. I came in on 9/24 for a vehicle, unfortunately I decided to bring the car back and had misunderstood their return policy. The manager Kyler was really… personable and helpful in taking the time to reach out to me and resolve everything. He and his team went above and beyond to make sure I left a happy customer. Even though the car didn’t work out, I’m really grateful for their quality care and service. They really care that everyone that walks through their doors leaves with the perfect car for them. It’s a personable experience working with AutoNation, Kyler even remembered my birthday! These guys care about what they do, and in my search, I found they have a great vehicle selection and fair prices, I also love the pink everywhere. You can rest easy you and your car are in good hands here.Hannah, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Chevrolet Silverado 1500
Ram 1500
Toyota 4Runner
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025