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Customer Reviews of AutoNation Toyota Gulf Freeway

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275 reviews
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  • great service

    5 out of 5 starsby Sammyjr on 06/21/2016

    They are the best. I have been coming here for more than 5 years.Every service was done right, with no pressure to sell any extras, on time, with a smile. I recommend them to my friends because that is a reliable service, you know you are getting a good and honest service every time.
    • We appreciate your response, Sammy! If you need more help, our team is available to talk -- safe travels!

      by autonation on 06/27/2016

  • 4WD Tundra Purchase

    4 out of 5 starsby d357395150 on 06/19/2016

    Two things.... In a multi million dollar corporation, it's odd to me why the Sales Manager did not allow me to buy the truck at my offer. There was a counter offer down to $500.00 on a $60,000.00 purchase. Why the dealership has to have the ultimate victory on such a miniscule amount in the overall scheme of things was quite baffling to me. I would think that a Customer that closes the gap to that small amount would be allowed to walk away saying, "I got the vehicle for the amount that I proposed" rather than walking away paying a touch more. I've never bought a vehicle in which my final offer wasn't accepted. Wouldn't the first scenario be a much better sales tool for referrals than the latter? In addition, the dealership said they would sell me the truck for a price $60,500.00. When I closed on the truck the sale price said $60,699.00 or $60,799.00 (paperwork not in front of me). This is due to the dealership charging me for an upgrade on the truck after the commitment was made. This was a surprise as I agreed on $60.5K for the entire package.
  • salesman reposnse

    5 out of 5 starsby houlila on 05/31/2016
    updated 06/06/2016

    excellent service good communication. I was given a quote for the trade in on line. I was given a straight price as well. Went to the dealership and gave them my trade in and picked up the new vehicle completely ready to drive out
  • Warranty recall service - excellent

    5 out of 5 starsby VasPrius on 06/03/2016

    I came in for a mysterious (even for a Prius) brake problem and Rand dug up a warranty recall, organized a service for me and eventually (we had to wait until the part arrived) we had it fixed. It's admirable that Toyota honors warranties/recalls and the quality of service that I have received from Rand at Autonation Toyota Gulf Fwy was superb, extending beyond the service itself (we've spoken about other issues discovered during original service); just great overall, highly recommend this place. Thank you!
  • Great service, and easy access

    4 out of 5 starsby arnie72 on 05/28/2016

    The facility is conveniently located to my work. The service rep Christopher Briere was very professional and knowledge to the recall notice for my vehicle. The service time was what they promised the vehicle would be ready and my in and out was exceptionally fast.
  • Great service

    5 out of 5 starsby Sguzman62 on 05/25/2016

    Jose was very friendly, helpful and sweet. He answered all my questions.
  • Genuine, courteous and top notch service.

    5 out of 5 starsby 1upon808 on 05/24/2016

    Had my Sienna looked at and all tires were in bad shape plus my alignment was off. Thank you Mr Henderson for making sure me and my children are now riding in a safe vehicle. Best Toyota service I've ever had!
  • Great service this sales man know how to do his job and talk to customers

    5 out of 5 starsby Amshaad on 05/03/2016
    updated 05/16/2016

    This sales man really treated you respect and dignity . He did not push us into buying anything he let us take our time on deciding . He knew we were Muslim and even provided place for us to pray when it was time for our prayer . He even make sure that our car was well cleaned before we left
    • Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.

      by autonation on 05/19/2016

  • Great service and people friendly

    5 out of 5 starsby George0159 on 04/27/2016

    Sales associate Lexus Lang clearly explain all the options of the vehicle I purchased. She was very cooperative to do the demo for the vehicle. I really appreciate her patience. She was very helpful to choose the right vehicle for me. Sales manager Richard Smith was very cooperative and more patient when I negotiated the price and price was competitive.
  • Great

    5 out of 5 starsby Sunilali on 04/22/2016

    Good work, great people, nice environment and nice timing
  • Great Customer Service

    5 out of 5 starsby Elite_amtz on 04/13/2016

    Adan Rios was so much help with my car purchase! I explained my situation and he worked very hard to get me in a vehicle as well with meeting my needs.. great job! thank you so much!
  • Great service

    5 out of 5 starsby Juandlg2768 on 03/30/2016

    Everything was well ! The sales person was amazing he has a good knowledge , I appreciate his help to find my car , I just want to say thanks !
  • Sergio Sanchez lease experience evaluation

    5 out of 5 starsby Lily_Jose on 03/21/2016

    Sergio was incredibly kind, patient and frank answering all our questions (that were really a lot), even the tough ones... While we had several options in mind, the diligence of Mr. Sanchez was decisive... Unfortunately Mr. Sanchez was not available at the end, when we decided to go with him, and he used another person to complete the paperwork... This person hasn't the quality of honesty of Mr. Sanchez and there were a couple of issues that he "confused" and affirmed it was our misunderstanding; my wife and I felt disappointed, as we both asked him several times to make sure that what he was telling us was definitely true, but at the end he simply let us with a bitter taste sensation... Even though, we feel confident that we'll have a good experience with Autonation Toyota through the support of Mr. Sanchez...
  • I've found my dealer! A whole different car-buying experience.

    5 out of 5 starsby em_gee_ on 01/17/2016

    I just bought my gently used, impeccably maintained Toyota from this dealership and it's the only place I plan to buy from in the future. This was the first time I've ever bought a used vehicle and come out with such peace of mind and feeling great about my purchase. Despite being years old, my car's interior looks brand new and the exterior almost so. Doug, Cesar, and Vince worked seamlessly as a team to get us into our car on the same day. Doug was great about answering my questions in the way I needed, by email rather than phone. The paperwork was meticulously prepared and transparent. And, I might add, being a used-car buyer, my son and I were treated like just as high of a priority as if we were purchasing a higher-end new vehicle -- how refreshing! All that and a full tank of gas, too, and free oil changes for the life of the vehicle. Save yourself a lot of hassle and visit AutoNation Toyota Scion. (Wish I'd gone there first.) It was a totally positive experience in purchasing a car!
    • We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks again for the great review of AutoNation Toyota Scion Gulf Freeway!

      by autonation on 01/22/2016

    • We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks again for the great review of AutoNation Toyota Scion Gulf Freeway!

      by autonation on 01/22/2016

  • smooth transaction great buy

    5 out of 5 starsby ikarow on 08/25/2015

    I got an awesome price and great sales staff patiently walked me through the sale with no pressure. This is a great place to shop for a new car.
  • Talk about going the extra mile!

    5 out of 5 starsby Camie2105 on 08/25/2015

    This was the best car buying experience ever! Laszlo and Vince went completely out of their way to make sure I was taken care of. They helped me with the sale with prior to coming in, went out of the way to pick me up from home. Everyone was just so accommodating and left the dealership with a car I wanted in the price range I wanted and I am just 100% satisfied with my experience. If you need a car..go see Laszlo!
  • Best Service Ever

    5 out of 5 starsby AllenderCoaler on 08/24/2015

    My car has been serviced by Champion Toyota on the Gulf Frwy for the last 3 years. They have always been prompt, courteous, and knowledgeable. They answer my questions and keep me informed of any service needs. I am also made aware of any expenses that may occur well in advance. This is car care at its best. Thank you, Champion Toyota.
  • Easy sales experience

    5 out of 5 starsby Disneyworld4us on 05/31/2015

    I appreciate customer service, and professionalism. My purchase was made easy and took place quickly. The staff kept me updated on the sales process and what was taking place, communication was awesome!
  • top service

    5 out of 5 starsby lasseter on 02/07/2015

    Kevin helped me and was very professional.
  • Orius V

    5 out of 5 starsby Lasseter on 02/07/2015

    I had a great buying experience with Scott and Brad. All questions were answered professionally and quickly. I was impressed. Go and buy.
  • Great experience!

    5 out of 5 starsby Jgcd7129 on 02/06/2015

    Abid Bhatti and David Martinez made this experience a great one. We went to multiple dealerships and found no one willing to work with us. At AutoNation Toyota they were accommodating and honest. We know exactly where we will refer all our friends and where we will buy all our future Toyota's!!!! A big thank you to both Abid and David....

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About our dealership

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
  • Complimentary Coffee
  • Complimentary WiFi