AutoNation Toyota Gulf Freeway

What a total nightmare I've had with this place. Needless to say, I will not be returning. It all started a few months ago when I took my truck in for it's 10K mile service. I waited 4+ hours for the service to be completed for a basic PM. For my trouble, I was given a free 'Showroom' Detail for my next visit. Fast forward to yesterday, when I took my truck in to have the alignment checked. The alignment trouble started happening right after I got my truck back from the previous PM. Keep in mind my truck has less than 10K miles on it. The service department told me the alignment problem was not related to the previous PM they conducted. I contended that the alignment problem was a direct result of the PM as it started happening right after I got my truck back. Auto Nations response...tough luck. I was charged $175 to fix something I, the customer, believed was their responsibility. To top it all off, I used my free 'Showroom' detail on this visit too. What a joke. If the finished product of a 'Showroom' detail is what I got, then I'm embarrassed for them and the vehicles on their showroom. I spent an extra 2 hours and had to go to a self service car wash to finish their job. I'd challenge everyone out there to think long and hard about putting your trust and your vehicle in their hands.