Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
Purchased car
by Andrew N on 05/12/2023I had a very positive experience here, the process was very straight forward and no hassle. Everyone was friendly and professional, from the salesman to management. They helped me purchase my dream car without the pressure and being pushy… like the other dealership I’ve experienced in the past. Would definitely recommend!Hi Andrew, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
vehicle service
by Autonation on 05/09/2023Great experience. Job well done on time. Less than hour.Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
honest people + quality service + good prices
by Keli1962 on 05/09/2023I accidently let a good amount of cash in the car, the service advisor (she) found me in the waiting area ad gave it back to me. AutoNation Toyota often sends me coupons, and offer me services at good/low prices. they wash and clean the car… at no charge. I bought the car there at a very good price, I like to go there for services and enjoy the show room.Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by Jojo2121 on 05/08/2023The customer service is always great when i go. Very informative and patient with their customersHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Routine service
by Shanacole on 05/08/2023Thorough job at routine maintenance. Suggested what I needed to get done. Time it took was acceptable!Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Long time waiting
by Maria C on 05/08/2023Worst experience so far. Took a long time to service my truck I was there for a 12pm appointment and didn’t leave until 4pm.Hello Maria, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great service
by Tamir J on 05/08/2023The service was amazing the representative was very knowledgeable. They were very fast.Hello Tamir, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The BEST experience hands down!!!!
by Mrs. Henley on 05/04/2023Angela (sold my son his 1st car) introduced me to Melissa (sold me & my husband my truck) and they both introduced me to Sunny (the BEST finance man ever)!!! They all played a great part in me getting my 2023 4Runner and my son his 2014 VW… Jetta!! I'm grateful for them ALL!!! Great customer service and very professional!!! I just love them!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
5000 mile check
by missypriss19 on 05/03/2023I made an appointment that morning. There was a small hiccup when I got there. They didn’t seam to know who was suppose to work on my car. So after about a 10-20 minute delay they got me taken care of.Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!
Service
by david0535 on 04/24/2023Service Manager, David, and Service Advisor, Adam Martinez, are always very friendly and helpful.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mail in tire
by Virginia on 04/24/2023I went in because my tire was low but supposedly there was nothing wrong just put air in but on Saturday it went low again a neighbor helped me take it off and found the nail I think they never even looked at my tire.Hi Virginia, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
Exceptional Sales (used)
by LinaRese on 04/21/2023My fiance and I purchased a 2021 RAV4 from this location and we had a great experience. Pratik, our salesman was very patient with us and all our questions. He showed 3 different models before we decided on our favorite. He walked us… through the price difference between the three options we were interested in. He explained all the differences in engines, drive types and features. As we decided, he was very patient and gave some time to decide. We didn't feel rushed and that is a trait we look for in a dealership and sales team. Sonny in Finance was just as amazing. He walked us through all our options, gave us such great service and made it such a pleasant and comfortable experience. Pratik and Sonny were on it! They both were quick in handling our paperwork, keeping us all on schedule and we were in and out within a few hours. The managers checked in from time to time to ensure we were comfortable and having a great experience. The team even had lunch provided for the team and customers, it was amazing. I highly recommend AutoNation Toyota as well as our salesman Pratik. Such a great team and I can't wait to come back for my next purchase!Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
Good mechanic, horrible rep
by DrRoger on 04/20/2023My rep gave me several missteps, Sending me some ridiculous quote, after texting my vehicle was ready, never responding to my text or email for a pickup, then giving me the wrong fob (someone else's). I am happy with repair (thus far) but… not with the customer service!Hello Drroger, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.
Excellent service
by Gina Walsh on 04/19/2023Always an excellent visit at the dealership. Every one is so nice and professional. I will always do my business at Auto Nation Toyota.Hi Gina, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
great service
by WildBill on 04/14/2023I love it when what they say will happen happens.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Maintenance
by Christina on 04/14/2023A quick and comprehensive check to my specifications and I was done by 10:30 am for an affordable price.Hi, we are pleased to hear you had such a positive experience with us, Christina! If you ever need help, just give us a call. Happy motoring!
Electrian
by Satisfied on 04/07/2023My car was serviced, long wait but to be expected when getting air condition serviced.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Office Manager/Bookkkeeper
by subwaysally on 04/04/2023I have had an issue with my speakers. They got rain water in them and caused them to short out. New parts were ordered, they were put in and I now have sound! Thanks AutoNation!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call our General Manager at (713) 489-2097 if you ever need anything. Be safe on the road!
Diva Car Service
by Loriann on 04/03/2023Adam Martinez was helpful and knowledgeable.Hi Loriann, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Feel free to stop by if you ever need any more help.
Sales
by Ricky Tran on 04/03/2023Qadir,M was very helpful and very kind, I would definitely recommend and go back to him in the future.Hi Ricky, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service
by Afnan kabir on 04/01/2023Just loved their service. Very quick and specific. Service manager was very friendly.Hi Afnan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025