AutoNation Toyota Gulf Freeway

If I could give the sales representative five stars I would. Mr. Carlos Pérez was my sales rep and he went above and beyond to ensure that i had a great purchase experience. He was professional, knowledgeable and thorough in answering all of my questions. Five stars for him….however, The reason for the two stars is because things went south when I got to finance. Mr. Chen was arrogant, rude and unprofessional to say the least. He made me feel like he didn’t care to earn my business. The finance manager had to come in to seal the deal and basically do what Mr. Chen didn’t want to do. If you can avoid Mr. Chen, then do so for you to have a better overall experience.