AutoNation Toyota Gulf Freeway
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service Rating
If I could give them a -10 I would
Written byon 06/14/2023
I made a 12 month appointment to get my Camry under warranty for oil change. I told them to change oil & replace cabin filter as the two years free service includes. I wait 1.5 hours then they called me & said it’s ready. I signed the alleged paperwork. But I opened the hood I noticed the oil was dirty! I had to scream at them to put it back to change the oil. They refused to change the cabin filter. They are ripping off both customers & Gulf states Toyota I no longer trust them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Clarke Moore on 06/17/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
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