Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
Sales experience
by Kiara A on 07/25/2023I came in not knowing what I wanted and after speaking with Angela I have a good idea what car I want. Angela was very understanding and answered all the questions I had. She made the experience worth while.Hi Kiara, thank you for your kind review; we are happy to pass along your comments to Angela here at AutoNation Toyota Gulf Freeway! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Great experience!!!
by Knoxs on 07/24/2023This was a great experience! Go see Ryan Gregory he does a great job and is very knowledgeableHi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Horrible service
by Disappointed on 07/22/2023If you can avoid buying from this company DO IT!!! Once they sold us the car they feel like their job is done. I have had the worst experience trying to get someone on the phone even. The young lady that took care of our car told a… little fib to her manager and said that my husband did not treat her with respect. This was not the truth!!! Again, run very far away. If I could give no stars on this I would.Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
Customer
by Dallasite on 07/21/2023Pleasant assistance, but slow.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Best experience ever!! Mario Lopez is the man!!
by Jilneal24 on 07/16/2023Purchase a car today with salesman Mario Lopez and I must say it was a great experience. When I arrive at the dealership Mario greeted me and provided excellent customer service. I was in and out of the dealership in less than 3 hrs with my… vehicle. Ivan in finance was awesome as well,I would recommend this dealership to anyone looking for a reliable car at a reasonable price.Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
Great sales representative but finance guy was horrible
by Ernesto on 07/13/2023If I could give the sales representative five stars I would. Mr. Carlos Pérez was my sales rep and he went above and beyond to ensure that i had a great purchase experience. He was professional, knowledgeable and thorough in answering all… of my questions. Five stars for him….however, The reason for the two stars is because things went south when I got to finance. Mr. Chen was arrogant, rude and unprofessional to say the least. He made me feel like he didn’t care to earn my business. The finance manager had to come in to seal the deal and basically do what Mr. Chen didn’t want to do. If you can avoid Mr. Chen, then do so for you to have a better overall experience.Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
Oil change
by SCI2023 on 07/13/2023Marily was the the service writer and she was great. I had a 7:30 a.m. appointment. The oil changes in the past have typically taken 1-1.5 hours. This time it was 2 hours which is a long time for an oil change considering I had an early… appointment, other than that all was good. I wish there were new cars in the showroom to look at because I am looking to purchase another 4Runner or Truck. I guess like all auto manufacturers are still having problems getting new autos.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (713) 489-2097 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
My 1st time with you guys
by RomanTo on 06/30/2023updated 07/05/2023My 1st time with you guys, was a nice experience everything Hector took care of oir sevice, he was very polite and profesional. we had a great experience. Thanlk Hector.Hello Romanto, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by welcomo 2023 on 07/01/2023Waiting to long for oil change 2.5 hrsHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
24 th service
by john peacee on 06/30/2023not very pleased service took much longer than expected but I think Justin did his best and gave me a break on the bill it was the 24th time I had this car serviced at autonation and the first time that I was unhappy with the… experience hope this doesn't happen againHi John, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
Service
by Cuba1956 on 06/30/2023I had an appointment for oil change and quotes on two items they took care my oil and give me the pricing on the items I need to fix very happy with the service.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
If I could give them a -10 I would
by Leland01 on 06/14/2023I made a 12 month appointment to get my Camry under warranty for oil change. I told them to change oil & replace cabin filter as the two years free service includes. I wait 1.5 hours then they called me & said it’s ready. I signed the… alleged paperwork. But I opened the hood I noticed the oil was dirty! I had to scream at them to put it back to change the oil. They refused to change the cabin filter. They are ripping off both customers & Gulf states Toyota I no longer trust them.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
Friendly and Timely Service
by J.R. Rod on 06/09/2023Justin was very diligent and went above and beyond to help. He was honest and did not recommend more than was necessary for my service appointment. He also went out of his way to offer discounts for a more affordable service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Catalytic converter stolen
by Yolzzz99 on 06/04/2023Jose made sure everything was taken care of with my insurance and got my catalytic converter replaced in no time!! He was awesome throughout my whole experience!Hi, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!
Toyota Corolla
by Brenda A on 06/01/2023This is my 3 time. I brought it and love it! Honest and professionalHello Brenda, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
ac repair
by karypkellogg on 06/01/2023My ac wasn't blowing any cold air and my battery was drained. I took it in and Justin set my expectations fairly high. Next thing he did was blow away my expectations. These guys are great and my turn around time was incredible! Thank you… Justin!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service!
by Bprice86 on 06/01/2023Auto Nation Toyota on Gulf Freeway works hard to keep customer satisfaction. I often get my vehicle serviced there and they always do a great job. My vehicle is always ready within the given timeframe, and they even clean my vehicle before… returning it to me. I would definitely recommend this location to anyone who needs their vehicle serviced.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Sienna 2020 service
by Essam awad on 05/24/2023Very bad they broken pat of the car and they don’t want to fixHi Essam, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
Service input for Autonation Toyota
by HappyHappy on 05/18/2023Excellent, timely, professionally handled by the service agent.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ms Bertha Daley
by Bertha Daley on 05/16/2023Excellent, the technician explained what he would be doing in detail. He did the job in a very timely manner. Very pleased.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Oil change/ service
by Daniel R on 05/15/2023It was very quick this and didn't wait that long.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025