AutoNation Toyota Gulf Freeway

Took my new Tacoma in for it's 5,000 mile checkup on 6/8/2023. Tires were rotated and they had to order inner weatherstripping for front drivers side door. Expected delivery of part ordered was to be 7 to 10 days. Service writer said she would text me when part came in. Never heard anything so on 8/5/2023 I sent a text message to service writer requesting update. Received a text stating that she would text me when it came in. I called and left messages for my assigned service writer, as well as two of the service managers and never received any calls. Finally, I was able to talk to what I believe was a receptionist and she checked with the parts department and the weatherstripping had come in. I was finally able to talk to my service writer and scheduled an appointment to have the weatherstripping installed as well as having the drivers side window retained. I took my vehicle in and was told that I should be prepared to be there 2 hours. Time on invoice (#1130305) to install weatherstripping indicates .4 hr. I was there for 4 hours, surely it does not take 3.5 hrs. to tint one window. I later found out that one of the employees who does tinting did not show up for work. The lack of concern from my service writer and the service manager was very unprofessional. I am not complaining about the individuals who actually performed the work on my Tacoma, only on those who are supposed to be customer focused.