AutoNation Toyota Gulf Freeway
Back to Service Reviews
Dealership Service Review
service Rating
Oh well
Written byon 09/21/2023
Dropped off truck at 0745 hours for oil change and loose window seal. Got dropped off with shuttle at work. Called service at 1400hrs, veh still on review. Got dropped back off at toyota and was told that they could not find fault on window seal. I was not notify regarding window seal. I walked up to serv advisor and asked me to show the fault. I walked up to the truck and lifted the loose window seal. I asked to wait again. And at 1528 hrs, i received txt msg stating that the vehicle is complete, but the seal is in back order. No biggie, but hope next time the advisor needs to communicate more. If I didn't show up, not sure when they would be done with my truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Neil Snied on 09/23/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Report