Customer Reviews of AutoNation Chevrolet Gulf Freeway
Review type:
My 2024 Z51 Corvette Purchase was an exemplary experience!
by HappyVette on 07/20/2024
The sales person assigned to me made the deal happen with his persistence, compassion, and honesty.
When I upgrade to the 2027 Corvette Z06 model, I shall return to AutoNation.
153 reviews
Sort by:
Car buying nightmare!! Illegal car sale!!!
by saddreams on 01/29/2010I was sold aa 2002 Cheverolet Impala that appered immaculatye. They battery wasnt holding a charge on the lot so I insisted it be replaced and get it the next morning. Well soon I learned battery hadn't been replaced because the check… engine ab, and brake light would come on. Learned that the fuel gage also didn't work, thermostat was bad, cataletic converter was bad, oxygen sensor and appera like the computer may be having issues. I for got to add brake pedal would shake upon brakking. Tinting on back windshield was hazy from age as welll as headlights were so scarred that I almost landed in adich from so poor of lighting I coluldnt see a turn until almost too late. Car was a deathtrap. I finally resaerch car laws and learned that it was an illegal car sale. You can not sell a car in the state of Texas that can not pass inspection. I almost had to pulll their teeth out to get my money back!!! To think this was sold at a dealership!!!A WORST DEALERSHIP
by river1986 on 05/30/2009This is the WORST SERVICE I have never seen before. The salemen were so rude and lied. Actually they used tricky ways to make me sign the contract. I feel like not be free to choose vehicles by my own, My saleman was Samuel Guerrero. He… tried to get me around and i took about 5 hours to look at 2 vehicles. I felt like uncomfortable the way this guy ( Samuel Guerrero) acted, then I tried to get out of the office. Next day I came back, he gave me the cold shoulder at first without a saying "hello". No one come to talk to me, I knew they tried to ignore me because I left yesterday. A young lady come to talk to me without a welcoming attitude. She showed me a bad vehicle but its worth $9210 and has really bad service. I did not think that deserved my money.I tried to get out of the dealer and NEVER COME BACK AGAIN,Dont trust these [violative content deleted]
by tech09 on 04/16/2009This is the worse dealer i have ever dealt with. First they lied to get me about having a certain auto in stock. Said they have 3 units. They had none when i got there,(next day). They offered to find one from another dealer and we agreed.… They would not discount off the normal price other than rebate , that was ok i guess. But then they broke a part durring the vehicle prepping. Since i lived many miles away they agreed to pay my home town dealer to repair what they broke. My dealer tried to get paid by these [violative content deleted] and they refused to pay. They stated they would repay me directly. They did not. They will not answer calls from us or GM customer care. I will never deal with them or GM again. I am done with both of them. Oh they are very friendly until you purchase. They will sucker you in and then after that forget it.Its like they don`t know you.Internet Sales Manager
by mpg3 on 07/02/2008I requested information over the internet and Kizito A. provided that information. He was very helpful, friendly, and accomodating. I would recommend you contact Kizito if you are looking for a Mitsubishi.Never TRUST These People
by cnmurp78 on 01/06/2008I should of listen to the first comment that was written about this dealership. I found a car on their website and emailed to inquire about it. Champion called me back the next day. I was told it was currently available and was at… their location. I explained to the sales lady, Denise, that I lived out of town and it would take me 2.5 hrs to get there. She assured me that it was fine and I was on my way. Upon arrival, I noticed the slew of salesman waiting for customers. I couldn't get out of my car without being attacked by them. Huh, I hate that! Once inside I was told Denise was at lunch. Weird, I thought considering it was now 2:45pm. After I was passed from different salesman, I was told the CAR SOLD at 12:00pm. "Sorry", he said, "We can't hold cars for people". Needless to say I am angry! I will never bring my business to any of the Champion dealerships again. Oh, the ringer, I found the exact car online that night at another dealership. I spoke with the owner and he said he bought the car at Champion at 12:00pm. He said Champion was liquidating their inventory. Errrrr! These people are dishonest and very unprofessional. Too many dealerships to have a hassle like this one!My tale of deception...
by blahblahblah1 on 11/17/2007I just got home from signing the paperwork for my used car purchase and I totally feel like I was taken advantage of. These people will tell you anything to get you into a car and then turn it all around when you go to sign the paperwork.… They told me the car I bought was still under the manufacturer's warranty - NOT TRUE. They told me what my interest rate would be - NOT TRUE. They knew what I had to put down and told me that would be just fine - NOT TRUE. They told me my payments would be at one price, even had me sign an estimate saying so - about an hour before they jacked it up 50 more bucks a month. Unfortunately for me, by that point they had put me in a position where I either had to accept what they told me or walk home. I only hope that my experience will save someone else the hassle - and trust me, if you go there, it WILL be a hassle. They are very unorganized, which my salesman himself even kept complaining about. You will be there for DAYS if you start dealing with them. Do not believe what they tell you, and if they say they will work around your limits and if they give you a price, don't believe them. The salespeople, particularly RON MOORE will tell you whatever they have to in order to get you into the finance manager's office, where you will then be completely screwed over.Amazing
by wsullivan1 on 03/17/2014updated 05/10/2025My sales experience was amazing! Chad helped me out without making me feel pressured. They gave me a great price for my trade-in and worked with me on the sales price as well. I would highly recommend this dealership to anyone!Thank you for sharing your positive experience at our dealership! We listen to the needs of every customer, and we are happy Chad was able to provide you with great guidance and knowledgeable expertise. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Excellent customer service
by ang16 on 07/24/2013updated 05/10/2025My husband and I had a great experience at Autonation. When we arrived we were greeted with David A. our salesperson. We planned on looking at the new Chevy Equinox only. We informed David that we really weren't planning to buy a new car,… just to look. David was very nice and patient and he took us to several SUVs in our preference. He was never pushy or arrogant, which is a characteristic you don't find in many salespersons. After test driving a new Equinox we fell in love with it. My husband and I thought, there is no way they can get a brand new SUV cheap enough to fit in our budget, but we can try. David never pressured us to buy the new SUV, but after running a few numbers he was able to get it down to our price range. Plus they gave us a fantastic trade in value for my 2005 Toyota Solara. Overall we had a wonderful experience while shopping for our new car. David was excellent and provided us great customer care.Hello and thank you for this feedback. Customer service is our top priority so we're glad you are satisfied. We hope to see you again when you're in the market for another vehicle.
Great Customer Service
by Edgc5 on 03/23/2013updated 05/10/2025My experience at AutoNation Chevrolet Gulf freeway was better that better my husband and I recently walked out of finance at an other Chevy store however, few days latter in our way to Galveston saw this Chevy store & we decide to stop and… look we were approached by a young man name Bryan A. before we even knew it we were leaving in a brand new vehicle Jose S. in the finance department was awesome kept us laughing the whole time this is what I call GOOD customer service.Customer service
by Jorge80 on 06/26/2013updated 05/10/2025My sales person Juan B. was extremely helpful I would defiantly recommend this dealership to any co-workers, family, friends and anyone they have a great customer service and very friendly environment. Thank you AutoNationMy compra
by Jorgeduran on 04/04/2013updated 05/10/2025A mis 52 anos de edad tengo que aceptar que de varias camionetas que he comprado esta compra fue muy facil de lidiar el personal es bastante agradable y amigable no solo se precupan por la venta sino por la comodidad de los clientes Matias… mi agente de ventas fue muy honesto y me a llamado para asegurarce que todo este bien y que fuera a una de estas paginas para compartir mi experiencia de compra en pocas palabras yo recomiendo Autonation a todos para comprar.Service
by slick3_njg on 07/27/2013updated 05/10/2025I took my car in and the process was very easy and fast.Dealer fudged online price - stay away
by drfan on 09/19/2012updated 05/10/20259/18/2012. We needed a little farm work truck. My wife found a used 2004 Ford F150 on Champion Chevy web (Stock 4KD70241, VIN: 1FTRW12W74KD70241) advertised at $9499. Called them at 12:15 pm (877-811-5479), talked to Diana to confirm… availability. We gave her VIN, description & price. She affirmed the truck & requested us to make an appointment. We took 12:45 pm as she offered. My wife is on crutches & with a dental appointment at 2:30 pm same day; so she asked Diana to please have vehicle ready with easy access to minimize walking & time. We went for our appointment & were at about half a block from dealership at 12:46 pm, called Diana to update our location. She said OK. We arrived within 1 min; the truck was nowhere to be seen and Diana was not on site. Another salesman offered help. He could not find the truck with the description I gave him: White F150 at a $10,000 range. That person was unfriendly. My wife was waiting in the car because it was a long walk in to their office. I had to go back & forth 3 times to check truck description with my wife to give to that man. Finally, my wife walked the distance & up the steps on crutches to the office, trying to help finding that trucksince she had found that truck on Edmunds. He was rather insulting to both of us. He finally found that truck on screen but now listing at $13,991 from $9,499 only 35 min ago when we called. We knew at that time we were dealing with foul people. We left. On the way out, we did see that white truck tucked far away in the back from the business lot. We called to complain. A lady (Patricia) said that they dont treat customers like that and she would fix the issue and call us back. Never a call. For having my dealership in Miami FL back in the early 80s, I found such price fudging practice extremely disgusting.New car
by Antonio1999 on 02/21/2014updated 05/10/2025I recently purchased my new vehicle from autonation Chevrolet off the gulf freeway and the beltway. I have been in the customer service industry for a long time and I am definitely not new to purchasing vehicles. I have to be quite honest… when I say that the service was exquisite. My sAles person Saul P. was very understanding of my situation and was even able to relate some insight from his own life which you don't see much in dealerships these days. I am glad that from start to end everyone was very kind and down to earth. I felt really welcome at your lot and I just wanted to thank you guys for not only providing my family and I with an amazing car but also giving me a great experience. You've put personality back in your salesmanship and we are very thankful.Great Service
by Irma2006 on 05/18/2014updated 05/10/2025My husband and recently went to AutoNation Chevrolet for our truck service maintenance, while waiting for our son to come and pick us up we start walking around the dealership and we were greeted by a young man name Jorge who was very nice… and polite and start talking to us about getting a new vehicle even tho we told him we just got one, didn't walked away from us he stand there and had a very nice conversation with us. Finally my son arrived and we left when we came back to pick our car my son decided to get a new vehicle we went inside and asked for Jorge since he was so nice and had provided a great customer service even after we told him we were not buying anything. My family and I thank this young man for a wonderful purchase experience. Fam. AguirreThank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Buying our first new car
by Janthony1977 on 06/21/2013updated 05/10/2025I am currently delpoye to Afghanistan, I looked online and me and my wife decided on a new Chevy Cruze. I was impressed in the manner they assisted my wife with the buying of this vehicle. She was very happy with the outcome, even got a… great trade value. I will refer AutoNation to all my friends in Houston and Pearland, TX. Thanks guys.Routine maintenance
by mer17 on 03/14/2013updated 05/10/2025Good service.Van express
by gilbertg2 on 04/05/2013updated 05/10/2025AutoNation Chevrolet is one of the best Chevy stores I've been to in a very long time. Every department was great at their job. I travel a lot for work and they were very accommodating to my situation. I bought a van without the cd player… and they installed one in for me for free with no additional charges. Which. Was great for my pocket. And even though I called only the day before they still were happy to install it for me.Excellent Customer Service all the way!!
by MJAGallardo on 06/29/2013updated 05/10/2025We were treated with great respect and the sales agent/ Manager, Ms. Lauren F. was wonderful in working with us!! We are very satisfied with the purchase of the vehicle, with the financing assistance we received and the incredible customer… service provided us! My wife and I plan to return to Autonation Chevrolet Gulf Freeway in early 2014 to purchase another vehicle. We hope to deal with the same agent again! Thank you so much!!"I Got Ripped Off"
by alpi3406 on 10/19/2013updated 05/10/2025I bought 2013 volt new but "I Got Ripped Off" ,there was a dent on the vehicle and stop light was not working no respect to customers lying ,not informing customer about problems on the carWe are sorry for your negative experience at AutoNation Chevrolet Gulf Freeway. We never want our customers to feel ripped off or anything less than honestly supported by our staff. Our sales team takes pride in maintaining a trustworthy, reliable and knowledgeable relationship with guests and long time customers at our dealership. We are disappointed that you felt this way but If you'd be willing, please call our General Manager at (281) 481-6680 to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
Jaime
by jaime18 on 03/13/2014updated 05/10/2025Fue un placer comprar mi vehículo con Roberto G. es un joven muy amable y pone mucho detalle a lo que el cliente esta buscando en otras palabras su servicio al cliente es excelente. Todo el proceso de compra fue increíble desde que yo… llegue a la agencia con mi familia el siempre se portó muy amable y muy profesional conmigo y con mi familia esté es el segundo vehículo que compramos de AutoNation. Gracias Roberto
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 07/23/2024