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AutoNation Chevrolet Gulf Freeway


13800 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (27) No (4)
Service Rating
Recommend:
Yes (32) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Dealer fudged online price - stay away
Written by drfan on 09/19/2012
updated 05/10/2025

9/18/2012. We needed a little farm work truck. My wife found a used 2004 Ford F150 on Champion Chevy web (Stock 4KD70241, VIN: 1FTRW12W74KD70241) advertised at $9499. Called them at 12:15 pm (877-811-5479), talked to Diana to confirm availability. We gave her VIN, description & price. She affirmed the truck & requested us to make an appointment. We took 12:45 pm as she offered. My wife is on crutches & with a dental appointment at 2:30 pm same day; so she asked Diana to please have vehicle ready with easy access to minimize walking & time. We went for our appointment & were at about half a block from dealership at 12:46 pm, called Diana to update our location. She said OK. We arrived within 1 min; the truck was nowhere to be seen and Diana was not on site. Another salesman offered help. He could not find the truck with the description I gave him: White F150 at a $10,000 range. That person was unfriendly. My wife was waiting in the car because it was a long walk in to their office. I had to go back & forth 3 times to check truck description with my wife to give to that man. Finally, my wife walked the distance & up the steps on crutches to the office, trying to help finding that trucksince she had found that truck on Edmunds. He was rather insulting to both of us. He finally found that truck on screen but now listing at $13,991 from $9,499 only 35 min ago when we called. We knew at that time we were dealing with foul people. We left. On the way out, we did see that white truck tucked far away in the back from the business lot. We called to complain. A lady (Patricia) said that they dont treat customers like that and she would fix the issue and call us back. Never a call. For having my dealership in Miami FL back in the early 80s, I found such price fudging practice extremely disgusting.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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