Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Great service, long wait!
by EP on 02/23/2022I scheduled an oil change at 10 am on a Tuesday. I indicated I would be waiting for my vehicle. Upon arrival, I was informed it would be 3.5-4 hours! What? Why even have appointments? I was offered an Uber, but didn’t really want that… option. I’d suggest to BMW—those who indicate at the point of scheduling service that they will be waiting on site, should be worked in the rotation with that in mind. Other than that, excellent service with Kevin and the techs, as always!!Thank you, we appreciate the feedback. Please let us know if we can ever assist you again in the future!
Great service
by TW on 02/23/2022Jonathan was super helpful and easy to work with. My car was serviced quickly and efficiently. 10/10 recommend!Thank you for your kind words for Jonathan! We are thrilled that you had a pleasant service visit!
Best BMW service department in the entire Houston greater metropolitan area
by BKP on 02/22/2022Professional and objective assessment of what work needed to be done on my vehicle.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Quick and precise
by KM on 02/22/2022Delon did a great job, described everything perfectly and concisely. I appreciate the time taken and attention to detail.Thank you for your kind words for Delon, we appreciate it!
Very satisfied
by MJ on 02/22/2022They help you the minute you drive up to service. I was very satisfied with my advisor Elias Perez, he led me through every process of my vehicle. I also got a quote with no pressure from him. I knew I could not get everything taken care of… without my warranty that covered my service needed. I also was qualified for a Sunbit Loan that took care of the two back tires needed. Thank you for also the nice complimentary tote bag with the gifts inside. I was very happy to receive an umbrella, cap, and a nice thermal mug. Very pleased!!Thank you for your kind words for Elias! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Professional Service
by Richard Ramirez on 02/22/2022Stanwood was very professionalThank you for your kind words for Stanwood, we appreciate it!
Last Minute Service Call
by Mandy on 02/11/2022updated 02/22/2022I needed a new tire ASAP and no one had it in stock. I was afraid to drive home from work. I called Advantage, said I could be there in 10 minutes and they fit me in as soon as I arrived. They were very friendly and professional. I usually… get annoyed when I go for one thing and the service department tries to say I need additional repairs. However, I appreciated the video that was texted to me, showing everything covered in the inspection. That was pretty impressive. I get my BMW serviced at dealerships and have never received a video breaking down an inspection. Finally, when the Alto driver decided not to show up and had me standing on the corner waiting about 25 minutes (completely unacceptable), I called my service person (Mr. Ivanov), and he promptly called an Uber. I was very satisfied with the service I received at Advantage BMW.James is my service advisor, and his customer service is beyond the best.
by Reo Harris III on 02/20/2022This BMW dealership in downtown Houston is top notch Thank you James for taking care of meThank you for your kind review of James, we appreciate your business!
Johnnathan Mendoza is BMW secret weapon!
by Molinabella on 02/19/2022BMW Midtown was having a oil change special weekend promotion and my Beamer was due for some other maintenance services too! Mr. Mendoza who is bilingual was able to communicate clearly what my car needed and what could wait. He had my… cat washed and personalized a gift bag for me from BMW! All services were completed in leas than day! He was professional and very friendly!Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Mr. Mendoza. Please let us know if we can ever assist you again in the future!
4+ hours for an oil change
by Rafael A on 02/19/2022To be fair this was the service special day. However, I cannot fathom how it takes more than a couple of hours to perform this simple task. I arrived about 10:30a and was told that it would be the end of the day, Sadly, my advisor was not… proactive. He offered me Uber but then said my home was too far. He should have offered a a rental car as an option. The complete lack of concern for customers time was to me astounding. They should prioritize those waiting without use of an Uber or rental. I will not be returning to this location.Thank you for bringing this to my attention. I apologize for the customer service issue you encountered. I would like an opportunity to address your concerns and to earn your business, please contact me at sprather@advantagecars.com. I look forward to speaking with you. Stephen Prather General Manager
Service
by Sunny on 02/19/2022Anna was such a pleasure to work with. She is a protégé of what customer service should be. Thank you Anna! You are absolutely amazing!Thank you for your kind words for Anna, we appreciate it!
Service Above and Beyond!
by Jonathan Aromin on 02/19/2022Barry Thomas, our service advisor went out of his way in taking care of us even past closing hours just to ensure all our needs were well met.Thank you for your kind review of Barry, we appreciate your business, Jonathan!
Extremely courteous
by Delgado on 02/19/2022Very knowledgeable, and extremely nice. They were able to fix my car in 2 days! I thought it was going to take forever. Also detailed my car. Huge plus! Mr. David thank you so much for your help!Thank you Delgado for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Amazing client service
by RM on 02/18/2022Timely; I couldn’t drive so my agent (Jonathan) offered to take me home after I left the car and then delivered my car to my house.Thank you for your kind words for Jonathan, we appreciate it! We are very happy to hear that we were able to provide you with a great visit!
Great service/ DAVID is the guy!
by KG on 02/16/2022updated 02/22/2022Thorough, timely, great communication. Very satisfiedRepairs
by D Garcia on 02/18/2022I was happy with the service I was provided. They kept in touch with me all day on the progression of the repairs.We are very happy to hear that we were able to provide you with an enjoyable service experience! Thank you for your business and we look forward to your next visit!
Excellent Service
by GO on 02/18/2022Advantage continues to provide great, efficient service!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Tire Repair for my BMW X4 M4
by Cesar Rocher on 02/17/2022The service was excellent! No complaints about how the fix my tire problem.Thank you. We're glad that you had an excellent experience with your recent service visit and that our team was able to fix your tire!
Great service!
by Dee Brown on 02/16/2022Great service. Fast communication. Great pricesThank you for being our customer, we appreciate your kind words!
Spectacular Service
by Kevin Jackson on 02/16/2022I visited Advantage BMW Midtown because I was in Houston for business and needed my BMW serviced. This was the first time I have ever visited this service department. The service department was more than accommodating for my… transportation needs. I needed to attend a meeting at a specific time, and not be late. Delon Bobb worked diligently to arrange for transportation but there was complications outside of his or the service departments control. Delon Bobb took the time to use critical thinking skills to help me get to my meeting, on time! To me, this type of service and out of the box thinking, means the world to me. I will be visiting Advantage BMW Midtown in the future for my service or parts needs. Simply put, they were amazing, professional, and trustworthy in my eyes. Thank you Advantage BMW Midtown.Thank you for your kind words! It is always great to hear that we were able to make a customer’s service experience truly exceptional! We thank you for your business and look forward to your next visit!
Stan the Man!
by StayReady on 02/16/2022Stan Martin took care of my situation as soon as I drove in. Coolant light was on and I did not have an appointment. However, he took care of the problem and I had my vehicle the next day as promised.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023