Advantage BMW Midtown
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Great service, long wait!
Written byon 02/23/2022
I scheduled an oil change at 10 am on a Tuesday. I indicated I would be waiting for my vehicle. Upon arrival, I was informed it would be 3.5-4 hours! What? Why even have appointments? I was offered an Uber, but didn’t really want that option. I’d suggest to BMW—those who indicate at the point of scheduling service that they will be waiting on site, should be worked in the rotation with that in mind. Other than that, excellent service with Kevin and the techs, as always!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 02/23/2022
Dealer Response
Thank you, we appreciate the feedback. Please let us know if we can ever assist you again in the future!
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