Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Walked out with a dream car !
by Mike S on 02/16/2022BMW advantage is incredible at the job they do. They made the search for my dream car so easy, even in these times where new cars are scarce and pre owned cars cost just as much as new… they made me a deal I couldn’t refuse! I was also… shocked at how much of a “VIP” I felt like during their VIP test drive. As soon as I arrived my future was car was out in the front waiting to be driven by me. When it came time to make a deal, this was almost effortless! I was wrapped up and driving out with my new dream car within 2 hrs! Phenomenal job. I will be back for my next car!Thank you, Mike! We are thrilled that you had a great car buying experience! Congratulations on your new car.
Pleased
by Happy Face on 02/16/2022Was pleased with the repairs but the sales person for the service department did not reply to my calls or text in a timely manner, poor communication skills.Thank you for the feedback. We thank you for your business and look forward to your next visit!
Oil and Coolant Fluid Service
by Jovanny Guerre on 02/15/2022Jovanny was very professional, thorough and gave all the updated detail as they went through my car for courtesy inspection. Thank you for all your important suggestions.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Excellent and convenient
by Brad on 02/12/2022The service is excellent. Pierce did a great job as well.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Flat tire
by Asma on 02/12/2022Loulou was very helpful & stayed in communication with me the entire day. She went out of her way to have my car completed than initially quoted.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Efficacious
by JHolla on 02/10/2022Adequately fulfilled services expected at this time.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Easy Fix
by NB River Oaks on 02/10/2022Lourdes took great care of me and they delivered a clean and adjusted car last nightThank you for your kind words for, Lourdes! We appreciate your business and look forward to your next service visit!
Great Attendant
by KCJO on 02/10/2022Service attendant was wonderful and accommodating.Thank you for your kind words for our team! We look forward to your next service visit!
Good Lordy Lourdes!
by MJ on 02/09/2022Fantastic throughout. My service provider Lourdes was attentive and professional. The service team provided transparent, expedient service.Thank you for your kind words for our staff, we appreciate it!
🙌🙌
by Steven G on 02/09/2022Great and efficient service.Thank you for your kind words for our staff, we appreciate it!
Never a good time to have car problems
by 21466 on 02/08/2022The service from first call to Advantage BMW until I picked my car was so easy. The courteous staff helped me with towing and an Uber. I was kept informed about the issues with my car.Thank you for your kind words for our staff, we appreciate it!
Great Service from Barry!
by Happy Bmer Owner on 02/08/2022Very professional and honest. Remember you own a fine machine!Thank you for your kind words for our staff, we appreciate it!
Horrible so far
by Roya Gordon on 02/07/2022My experience has not been good. There were so many issues with picking up my car. They don’t do loaners anymore so they arrange rides via Alto. When it was time to pick up my car they arranged the ride for me… but put that I was being… picked up at the dealership instead of my house… which is crazy because I literally told them I needed to pick up my car. 2 Alto rides later I was able to get to the dealership just before it closed. My car was really dirty, there was weird sticky stuff on my window that I had to ask them to clean. My windows had dirt and filth, no one could use windex to at least clean my windows? My original sales rep was unresponsive via text, I thought I was texting an automated number, until I finally asked “is this a real person?” And then be started answering my questions. I’ll likely find another dealership to get serviced by but this one had a horrible first impression.Thank you for bringing this to my attention. I apologize for what you experienced with your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at sprather@advantagecars.com. I look forward to speaking with you. Stephen Prather - General Manager
Thanks so much to Stephen for making things right! I was really happy with the customer service when I went back in to get my car detailed. Looking forward to continued service from BMW Midtown :-)
Excellent Job
by Amjad on 02/05/2022Jonathon M was my service advisor, very professional and knowledgeable. One of the best BMW service Center.Thank you. We're glad that you had an excellent experience with your recent service visit.
Lori was excellent
by JKhtown on 02/05/2022Totally transparent, fast and on time. Highly recommend.Thank you. We're glad that you had an excellent experience with your recent service visit.
Advantage gives you the advantage
by Leon Horton on 02/04/2022Stan takes really good care of me and my car. He always tells me exactly what the problem is and makes sure it gets address regardless how many times I bring it in. He gives me the extra attention and goes above and beyond in servicing and… communicating with me.Thank you. We're glad that you had an excellent experience with your recent service visit.
Great Service
by IWKYLE on 02/04/2022Our service provider Matt went the extra mile to ensure we were updated every step off the way.Thank you. We're glad that you had an excellent experience with your recent service visit.
Awesome Service
by Liz Broussard on 02/03/2022Every time I need to have my car serviced, There are no hidden fees and everything is explained to me up front, that’s because I have I a great service advisor that explains every detail. She goes above and beyond. Thank you… Lourdes!Thank you. We're glad that you had an excellent experience with your recent service visit.
Great process. Friendly business.
by April on 02/02/2022Easy process. I did not feel pressured to purchase a vehicle. The salesman was available to answer any questions and help me any way he could. I truly appreciated his help and service.Thank you. We're glad that you had an excellent experience with your recent sales visit.
New2BMW
by Z4 on 02/03/2022I had a positive experience buying my Z4. The salesman was very helpful, and the closing went fast and smooth. I’d definitely buy from them again.Thank you. We're glad that you had an excellent experience with your recent sales visit.
Amazing Customer Service
by UK on 02/01/2022The best BMW service I have received, not just in Houston, but ever. I made an appointment to get my brakes checked out and replaced. It was my first time going through this process as a new BMW owner and the guys over at advantage midtown… were nothing but amazing. They were so quick to respond and confirm my appointment, and the pick up/ drop off was so prompt and seamless. They’re detailed reporting and communication was something I’ve never gotten before. David G was the best liaison during this process and definitely won over a customer for life. I asked around and called for many different quotes but you can’t beat this place.Thank you. We're glad that you had an excellent experience with your recent service visit.
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023