Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Best car buying experience ever!
by Mark Hughes on 03/17/2022Excellent and professionalThank you for your positive review, Mark! We appreciate your business.
Friendly and helpful
by BT on 03/17/2022Great customer service!!!!Thank you for being our customer, we appreciate your kind words!
Quick and easy
by K Anderson on 03/16/2022When I reached out online to this store about a specific vehicle, I got a quick response from salesman Efrain Ruiz. He was patient responsive and very helpful in arranging a time for me to see the vehicle. The car was ready and showed… beautifully and we did the deal that day thanks to his efficient and helpful guidance through the process.Thank you for your kind words for Efrain! We are thrilled that he provided you with a great online shopping experience. We look forward to your business with us again! Congratulations on your new car.
Amazing reliable, consistent predictable service
by Manuel Sanchez on 03/15/2022Justin and Steve are the best professionals - they are the reason we choose Advantage and the cars are just the garnish -Thank you Manuel for your kind words for Justin and Steve! We are thrilled that they provided you with a great car buying experience. Congratulations on your new car!
One satisfied customer
by Ms Jackson on 03/15/2022Advantage Midtown is the absolute best. My advisor Robert Garcia is awesome. My service expectations have always been done in a timely manner.Thank you for your kind words for Robert and our team! We are thrilled that you always have the best service experience here with us! Thank you for your continued business and we look forward to your next visit!
Great Service!
by Hostetter on 03/14/2022Great service. Timely communication on service progress.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Great service
by Tina on 03/14/2022Friendly and great customer serviceWe are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Very accommodating
by Ollie on 03/12/2022The person handling my service was very accommodating and listens to what I only need have in service.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Dave at Midtown is great
by Eric on 03/11/2022Service Manager Dave was great! Totally focused on taking care of everything the car and I needed.Thank you for your kind review of Dave, we appreciate your business Eric!
Advantage BMW Midtown
by L Haba on 03/11/2022Worst experience ever. Management and finance refuse to return calls. Do not buy any of the extended maintenance/tire/wheel warranties if you decide to cancel its a major ordeal getting a refund, I've been waiting almost two months. When I… call/email no one bothers to respond. Can't even get status of refund. Once they sell you a car, the customer service goes down the tube. I would never recommend this dealership. Buyer beware.Thank you for bringing this to my attention. I apologize for the lack of communication you have experienced I would like an opportunity to address your concerns and to earn your business, please contact me at sprather@advantagecars.com. I look forward to speaking with you. Stephen Prather General Manager sprather@advantagecars.com
Contacted the general manager at his request (see dealership response) to my review. Totally canned response. Left messages and sent emails none of which were returned. Situation still not resolved. The lack of professionalism is sad.
Great service
by CRB on 03/11/2022Excellent service. I like the video of the multipoint inspection.Service center is very clean and professional looking. The service advisor was very helpful and kept me updated throughout the process.Thank you, for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Excellent service experience
by Roberts on 03/11/2022Robert Garcia and Advantage BMW - Houston delivered excellent service from beginning to end. They picked up my car when scheduled, communicated clearly throughout, and delivered it back when they said. I couldn’t have been happier with… the service experience.Thank you for your kind words for Robert! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Routine service
by MJones on 03/11/2022Good, consistent service, I plan to continue to purchase cars and get them serviced here.Thank you! We are thrilled that our team provided you with the best experience! We thank you for your continued business!
Service always great
by Susan on 03/10/2022Appreciated the quick and efficient service today at Advantage BMW! Delon is always so helpful and the service guys located a nail in my tire and repaired it. Thanks to the entire team!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Nice experience!
by SEJohnson on 03/10/2022Armando was awesome. He really made me feel comfortable.Thank you for your kind words for Armando! We look forward to your business with us again!
great attentive service
by arthur hernandez on 03/10/2022Quick helpful serviceThank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service!!
by Korrin on 03/10/2022Fast and quick!Thank you for being our customer, we appreciate your kind words!
Stellar Job
by Julie on 03/09/2022My service advisor, Stan, is fantastic. He worked with my travel schedule on the drop off and pick up for my car and he kept me informed throughout the process. He let me know about a couple specials BMW was running, but there was zero… pressure. I texted when my flight landed and my car was clean, ready, and waiting when I arrived. Great experience!Thank you Julie for your kind words for Stan! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Great salespeople
by Mario A Yearwood on 03/08/2022This dealership made my auto purchase extremely easy and painless. All involved were very professional and respectful. I would totally do it again.Thank you Mario! We are thrilled that you had a great car buying experience!
Great service
by Twiggy68 on 03/08/2022Making appt was quick and easy online and the reminders were very helpful. Service rep was busy but attentive. Good communication between service advisor and the technician. LOVE the new video of the inspection of my vehicle as well as the… diagnostic work - genius idea and very transparent. Tech was very factual and thorough as well as polite. I used the shuttle service which was very handy. Overall a great experience (I also loved the new waiting area- quiet and comfortable.Thank you for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Excellence
by Mac on 03/08/2022Courteous, reliable, prompt and accommodating service!! Dropped car off on way to trip to Cancun. Car ready when I returned , all fixed perfect and the detail they did in my car was fabulous! Prices reasonable and as low as they could… go! Will come back!Thank you, Mac for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023