Advantage BMW Midtown
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Advantage BMW Midtown
Written byon 03/11/2022
Worst experience ever. Management and finance refuse to return calls. Do not buy any of the extended maintenance/tire/wheel warranties if you decide to cancel its a major ordeal getting a refund, I've been waiting almost two months. When I call/email no one bothers to respond. Can't even get status of refund. Once they sell you a car, the customer service goes down the tube. I would never recommend this dealership. Buyer beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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L Haba on 03/17/2022
Contacted the general manager at his request (see dealership response) to my review. Totally canned response. Left messages and sent emails none of which were returned. Situation still not resolved. The lack of professionalism is sad.
ReportCustomer Service on 03/16/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the lack of communication you have experienced I would like an opportunity to address your concerns and to earn your business, please contact me at sprather@advantagecars.com. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
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