Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
First service
by Ankit on 03/08/2022Not sure about the work performed on this service since even tire pressure was not checked as 2 tire had low air and still remained the same. Also it took 2 hours more than what was committed in terms of service with no option to have a… service loaner for this service. Although provided uber pick and dropThank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at sprather@advantagecars.com. I look forward to speaking with you. Stephen Prather General Manager
Review
by Hre on 03/07/2022Prompt serviceThank you for being our customer, we appreciate your kind words!
328I 2015 model service
by Pamela on 03/07/2022Very attentive dealership, Service Manager David G. Guerrero is very professional, patient and understanding of customer preferences. Technician assured a video supported the recommendations for service.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Excellent Service!
by Liz W on 03/05/2022My car was towed within a couple hours of getting a flat tire in the late afternoon and ready by the next morning. Lourdes was very helpful and communicated each step of the process.Thank you for your kind words for Lourdes, we appreciate the feedback! We are thrilled that she was able to provide you with a pleasant service visit!
Excellent Experience
by Peter C on 03/05/2022Service advisor Lourdes La Rosa handled our service visit in a friendly and professional way.Thank you for your kind words for Lourdes! We are thrilled that you had a pleasant service visit!
Superb service
by TLH on 03/05/2022They are timely, polite, accommodating and knowledgeable.Thank you for being our customer, we appreciate your kind words!
Great service!
by Joyce on 03/04/2022I came in with an unexpected repair. Edmunds tried his best to get me a loaner and keep me updated on the process. Great service!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Exceptional Service
by Penni J on 03/04/2022Johnathan Mendoza took great care of my vehicle, kept me in the loop on every step of the warranty coverage process…Very Professional & Polite…Thank you so much for your kind words for Johnathan! We are more than happy to hear that we could provide you with a great experience.
THE BEST
by TSR on 03/04/2022Justin Mcgaughey and his team are PHENOMENAL. I’ve worked with them since 2008, and without fail, the experience is ALWAYS exceptional.Thank you for being our customer, we appreciate your kind words for Justin and our team. We are thrilled that you had a pleasant service visit! We thank you for your continued business and look forward to your next visit!
Happy camper!
by Happy Camper on 03/03/2022I brought my car in for an unexplained rattle and was happy I had it checked before more damage was done. I was able to get a same day appointment to have the work done. Great service!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Pierce Herron and the Service Team did an outstanding job!
by CW on 03/03/2022Pierce Herron was very knowledgable, personable and professional!Thank you for your kind words for Pierce, we appreciate it!
No pushy sales
by Laura on 03/03/2022I really appreciate that there was no pressure sale. Super easy process - found a car on-line, stopped in and 2 hours later drove out.Congratulations on your new car, Laura! Thanks for the review and kind words. We hope you loved your new vehicle for years to come.
BMW i3 dead 12v battery
by Jason on 02/28/2022Eduardo did a great job communicating and keeping me up to date on costs and timeline.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great service received
by MRX4BMW on 02/27/2022I always go to Eduardo Bendeck for all my car service. He explains what is recommended, warranty coverage/maintenance plan coverage as well as my cost. He is a knowledgeable employee and service rep. Eduardo has worked with me by saving me… $$.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Fix my i3
by Cam on 02/26/2022I live in The Woodlands and my i3 died near downtown. Tow service dropped my car at Advantage and they diagnosed and fixed the problem within 1 day. While in the shop I had some extra maintenance work done and everything was completed on… time as promised.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Good service
by Cathy G on 02/26/2022They try to do a good jobThank you for your kind words! We are thrilled that you had a pleasant service visit!
Lourdes is the best!
by Shirley Morgan on 02/25/2022Lourdes, my Service Advisor, was very helpful and responsive to my questions. She kept me informed on the status of my service.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Red BMW
by Sullivan Brown on 02/25/2022Service is always great and fast. Matt is always professional and quick to answer any questions.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Mr. David Guerrero was exceptionally helpful
by Nancy on 02/24/2022Mr. Guerrero was prompt with communication, very polite and very helpful. He went above and beyond taking care of my car. The car was ready before it was anticipated.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service!
by Nancy on 02/24/2022Personable, helpful and kind!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
inspection & wheels
by Sarah on 02/24/2022The service department did very nice job taking care of the scrapes and gouges on my wheels. They look brand new!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023