Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Advantage BMW Midrown Houston Tx
by C Henry on 03/26/2022I brought my X1 BMW in for an oil change. Their service dept did an great job in checking you in, communicating during my service and upon my exit. They provided transportation to and from the dealership through an Uber. I would highly… recommend using this dealership for any of your BMW needs.Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
$19.99 oil change
by Paul on 03/26/2022Advantage BMW ran an oil change special, $19.99. It took 4-5 hrs, but I expected that due to the special. My Service Advisor was Johnnathon Mendoza, he had me set up very quickly and arranged a ride back to my home. Car was sparkling clean… when I picked it up.Thank you for your kind words for Mr. Mendoza, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Service
by Betty on 03/26/2022Professional courteous serviceThank you for your kind words! We are thrilled that you had a pleasant service visit!
Horrible Customer Service
by LaTonya Payne on 03/26/2022I initially brought my car in for a recall computer software update. They did an A/C check and it was determined I needed a new compressor. I agreed to have the work done; it was supposed to take 2-3 days to be complete. It was completed by… close of day. I was told I can pick my car up on the next at 7am. I asked the service agent to provide me with a picture of my old compressor. He said, we can’t provide it has been thrown away. My response was so you send me picture of when your doing the inspection report, you take pictures when I bring my car in, but you take a picture of the work that is supposed to be performed. Sales agent Stan says unfortunate you have to request that . I didn’t request pictures be taken of my car when it’s dropped off, I don’t have to request pictures of the car being inspected but I have to request a picture of a my old part and pictures of it being completed? He said they clean every night when they close so he is sure the trash has been emptied but if he finds it he will put it in my trunk. So, how will I know that the worked I paid for was done? How do I know that I have a new compressor? Horrible Horrible HorribleThank you for bringing this to my attention. I apologize for what you have experienced during your latest service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sanchez Service Director ericsanchez@Advantagecars.com
The best
by Arnel on 03/25/2022The best BMW service in Houston! All staff are professional, helpful and very knowledgeable.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Matthew Phillips is the best!
by C Shepard on 03/25/2022I had a fantastic experience at Advantage BMW Midtown because of the top-notch service from Matthew Phillips. A great service experience all around!Thank you for your kind words for Matthew, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Failed to fix a defective safety feature on a car still under warranty
by James Grogan on 03/25/2022My front end collision sensors do not trigger an alert for impact as I drive up to an obstacle. Took it into the dealer for repair. A day later they gave me the car back and told me they adjusted the settings and it was all good. Came… home and pulled up to the wall at the back of my garage and the alert still does not work. They also could not fix a connectivity problem with carplay. So they had my car for a full day and all I got was a car wash. Inexcusable. I guess they're waiting for the car to go out of warranty so they can charge me. Thanks Advantage!Thank you for bringing this to my attention. I apologize the issues with your vehicles collision sensors and CarPlay were not resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sanchez Service Director ericsanchez@Advantagecars.com
Served In Style
by Izzy G on 03/24/2022I could not be more pleased or relieved with how all aspects of my service were handled! Especially with the daily calls from service rep (Kevin) keeping me informed along the week process. This by far has been my best experience as it… relates to servicing any of the vehicles. - Great Job!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Fast and Efficient
by H Smith on 03/23/2022Had a flat tire for the time since purchasing my vehicle. It was my first experience with run flat tires. I called the service department and was told I could safely drive my truck to them as long as I was within 50 miles of their… dealership. They were close to closing so they offered me a ride home and delivered my vehicle to me the next morning. Excellent service!!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Service
by Mollie W on 03/22/2022Friendly, professional service.Thank you for being our customer, we appreciate your kind words!
Best bmw dealer in Texasbesy
by Mo on 03/22/2022I’m matched customer services. Repairs are always done perfectly on time. I would not go anywhere else.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great service
by C Will on 03/22/2022The dealership was ready for me to arrive and finished the maintenance faster that expected.We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Advantage Midtown BMW service department review
by Joel Wehner on 03/22/2022The advantage midtown BMW service department does an outstanding job - very efficient and well organized. Robert Garcia does an outstanding job as a Service Advisor.Thank you for your kind words for Robert, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Reliable service
by Park on 03/21/2022Great work as usual by Kevin But took four hours for changing engine oil and state inspection.Thank you for the feedback. Please let us know if we can ever assist you again in the future!
The BMW Swindler
by Kathleen on 03/19/2022I brought my car in for a mandatory safety recall. BMW reached out to me to set up an appointment to have the recall concern fixed. They told me it would take 4 hours. When I get there at 9AM they said my front two tires are in dangerous… shape and need replacing for $1,300 even though I have gotten regular check ups and have not been told this. After going back and forth decide to replace the two tires. I receive no call all day so I call BMW to see when my car will be ready. I am told closing at 5pm. I show up at 5pm only to be told none of the recall issues were taken care of. I would need to leave my car there for multiple days to complete those issues. But of course they made sure to get me the new $1,300 tires and realignment. I felt so swindled. Now I was being told the recall issues were not major safety issues and it is fine if they are not fixed. I feel like I was forced to bring in my car for recall issues only so they could sell me on something else. At no point during the day from 9AM to 5PM did they call me to tell me the recall issues couldn’t be taken care of which was the entire reason I left my car there on a Saturday. This was an appointment I made ahead of time so they knew exactly why I’d be there. I know they did not call me because they didn’t want me to cancel the tire replacement. It felt unethical and like I was taken advantage of. I’m also 37 weeks pregnant and one of the recall issues is for a safety issue pertaining to car seats for babies/kids. Very upset by the whole experience.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sanchez Service Director ericsanchez@Advantagecars.com
Advantage Service
by Kate Johnson on 03/19/2022I relocated from Denver, this was the first dealership I’ve been to since coming out here. The service was outstanding. Not just from my service member, but every single person was helpful, personable, & kind. This will surely be my go-to… for as long as I reside in the Houston area.Thank you Kate for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Excellent Service, very friendly and capacitated personal!
by JPM on 03/19/2022Great personal service. I like the updates on my car status. Nice waiting area with refreshments!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
X6 Purchase…
by J Haynes on 03/19/2022I liked that I was able to handle most of my purchase online. I was able to complete my credit application and attach the vehicle I was interested in from the comfort of my home. The following day my salesman had the vehicle ready for… purchase. My trade was evaluated quickly and fairly making the entire sales process smooth and easy.Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your online shopping experience. Enjoy your new vehicle and have a great day!
First class service
by RIM on 03/18/2022My service advisor Eduardo is the best. He always pays attention to every service needs in regards to my car. He also makes service visits very pleasant and is always very accommodating and responsive to all my questions and concerns. I… would not trust anyone to do a better job than BMW midtown and especially Eduardo who has been very pleasant to work with every visit.Thank you for your kind words for Eduardo! We are so glad he was able to provide you with a great experience and continues to exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Service
by Quineshia on 03/17/2022Lorrie in service was very helpful and informative. Great customer service all around the board from the team.Thank you Quineshia for your kind words for Lorrie and our team! We are thrilled that we provided you with a great service visit. We look forward to your business with us again!
Dealer does it right
by Statman1950 on 03/17/2022The service folks have incorporated lots of computer tablet and sensor data into the process, so don’t overlook things. As was picking up car, had a non-service question that they answered; nice full service experience…. If absolute low… cost not an issue, friendly and competent and timely experience. Had a recall, so best choice for annual items as well.We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023