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Advantage BMW Midtown


1305 Gray St, Houston, TX 77002 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (5) No (2)
Service Rating
Recommend:
Yes (62) No (8)
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Dealership Service Review

2 out of 5 starsservice Rating
The BMW Swindler
Written by Kathleen on 03/19/2022

I brought my car in for a mandatory safety recall. BMW reached out to me to set up an appointment to have the recall concern fixed. They told me it would take 4 hours. When I get there at 9AM they said my front two tires are in dangerous shape and need replacing for $1,300 even though I have gotten regular check ups and have not been told this. After going back and forth decide to replace the two tires. I receive no call all day so I call BMW to see when my car will be ready. I am told closing at 5pm. I show up at 5pm only to be told none of the recall issues were taken care of. I would need to leave my car there for multiple days to complete those issues. But of course they made sure to get me the new $1,300 tires and realignment. I felt so swindled. Now I was being told the recall issues were not major safety issues and it is fine if they are not fixed. I feel like I was forced to bring in my car for recall issues only so they could sell me on something else. At no point during the day from 9AM to 5PM did they call me to tell me the recall issues couldn’t be taken care of which was the entire reason I left my car there on a Saturday. This was an appointment I made ahead of time so they knew exactly why I’d be there. I know they did not call me because they didn’t want me to cancel the tire replacement. It felt unethical and like I was taken advantage of. I’m also 37 weeks pregnant and one of the recall issues is for a safety issue pertaining to car seats for babies/kids. Very upset by the whole experience.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 03/21/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sanchez Service Director ericsanchez@Advantagecars.com
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