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Advantage BMW Midtown


1305 Gray St, Houston, TX 77002 (map)
Today closed
Sales Rating
Recommend:
Yes (5) No (2)
Service Rating
Recommend:
Yes (62) No (8)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Customer Service
Written by LaTonya Payne on 03/26/2022

I initially brought my car in for a recall computer software update. They did an A/C check and it was determined I needed a new compressor. I agreed to have the work done; it was supposed to take 2-3 days to be complete. It was completed by close of day. I was told I can pick my car up on the next at 7am. I asked the service agent to provide me with a picture of my old compressor. He said, we can’t provide it has been thrown away. My response was so you send me picture of when your doing the inspection report, you take pictures when I bring my car in, but you take a picture of the work that is supposed to be performed. Sales agent Stan says unfortunate you have to request that . I didn’t request pictures be taken of my car when it’s dropped off, I don’t have to request pictures of the car being inspected but I have to request a picture of a my old part and pictures of it being completed? He said they clean every night when they close so he is sure the trash has been emptied but if he finds it he will put it in my trunk. So, how will I know that the worked I paid for was done? How do I know that I have a new compressor? Horrible Horrible Horrible

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 03/28/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have experienced during your latest service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sanchez Service Director ericsanchez@Advantagecars.com
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