Advantage BMW Midtown
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Failed to fix a defective safety feature on a car still under warranty
Written byon 03/25/2022
My front end collision sensors do not trigger an alert for impact as I drive up to an obstacle. Took it into the dealer for repair. A day later they gave me the car back and told me they adjusted the settings and it was all good. Came home and pulled up to the wall at the back of my garage and the alert still does not work. They also could not fix a connectivity problem with carplay. So they had my car for a full day and all I got was a car wash. Inexcusable. I guess they're waiting for the car to go out of warranty so they can charge me. Thanks Advantage!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 03/28/2022
Dealer Response
Thank you for bringing this to my attention. I apologize the issues with your vehicles collision sensors and CarPlay were not resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Eric Sanchez
Service Director
ericsanchez@Advantagecars.com
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