Advantage BMW Midtown
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Dealership Service Review
service Rating
Not pleased
Written byon 04/07/2022
My car is still under warranty.24,000 mi. on it The service guy said the air conditioner maintenance was not included in the warranty. He also wanted to charge 135.00 to replace windshield wiper blades. I have never had this problem with BMW in the pass
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/13/2022
Dealer Response
Thank you for bringing this to my attention. I apologize your latest service experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
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