Advantage BMW Midtown
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Dealership Service Review
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Engine light came on the day I was serviced
Written byon 04/01/2022
I came In Originally to purchase a key fob, took it back to my vehicle, but was unable to pair the fob, later determined my car battery was dead, so purchased a battery but still unable to pair the fob, so ended up having the dealership tow the car in to find out that the fob was defective. So they ordered a new one and I also had them register my battery to my vehicle. Upon picking up my vehicle went 3 blocks and my engine light which never ever has been on previously came on. Upon my return was advised this had nothing to do with what they did to my vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 04/06/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for you check engine light coming on after your vehicle was serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
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