Customer Reviews of Audi Grapevine
Review type:
New service on A6 Allroad
by NewA6Allroad on 06/06/2024Larry Tran in service helped answer my many questions on a newly purchased CPO A6 Allroad which I purchased out of state. He also got my windows tinted expeditiously.STELLAR SERVICE
by Major's on 06/05/2024Very pleasantly surprised and happy with my service experience. The entire staff was courteous, knowledgeable, and extremely professional.Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Services doesn’t match the amount of money you spend
by Ashley N on 06/03/2024The wait is always super long with an appointment. Nothing is ever explained in full, they never check any of the notifications that’s displayed on your car if that’s not the reason it’s being brought in. Then during check out they rush… you. No good refreshments, not enough outlets to accommodate everyone waiting. And the car wash is a joke!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this overall negative service visit experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 817-553-2221. I look forward to speaking with you. Cris Zamora, Service Director
10k service
by H Borhaug on 05/23/2024Excellent Service....Thank you for being our customer, we appreciate your kind words!
Anthony Butler is the BEST
by Alex F. on 05/17/2024Every time I have an issue with my Audi, I go to Audi Grapevine and seek out Anthony Butler, as he provides exceptional service. Couldn't be happier with his care.We're delighted to learn about your positive experience and the best assistance provided by Anthony! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Good service at Audi
by Huy Bui on 05/05/2024David is good in services and very niceThank you for your kind words for our staff, we appreciate it!
Worked performed on 2023 Audi
by Bobby B on 03/29/2024Took my 2023 Audi e-tron to have the Universal Traffic Recorder (UTR) kit installed. The installation was perfect, and the customer service I experienced from Calvin and Rene was excellent!Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great and Fast service
by Rick Cruz on 03/23/2024They took care of everything super fast not even having an appointmentWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Dealership was very helpful
by TexasMB on 03/07/2024Great experience. Mark was extremely helpful.It's fantastic to hear that you had a great experience and that Mark provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service
by Debbie G on 03/02/2024Audi Service department is always very helpful and friendly.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
50K Service
by Omar Escalan on 02/22/2024The level of professionalism and communication was above and beyond! I’m very pleased about the service I receivedThank you for sharing your positive experience! We're delighted to hear that the level of professionalism and communication for your 50K service was above and beyond and that you are very pleased with the service received. We appreciate your business!
Rene's excellent customer service
by Ammar Al. on 02/20/2024I have been to the service department about 5 times in the past 12 months and have always dealt with Rene. He always finds away to make the experience better than the previous visit and never disappoint regardless of the issue.We're pleased to hear that Rene has consistently provided you with a positive experience in the service department. It's great when team members go above and beyond to enhance your visits. Thank you for choosing our service department, and we look forward to continuing to meet your expectations in the future!
Audi Q7 service
by AudiOwner on 02/17/2024anthony is great - honest, prompt and on timeWe're pleased to hear that Anthony provided you with great service for your Audi Q7! Your positive feedback about his honesty, promptness, and punctuality is greatly appreciated. Thank you for choosing our Audi Grapevine, and we look forward to serving you again in the future.
Great service
by Greeker24 on 02/16/2024I have to wait for my car while they did a 40,000 mile warranty service on my car I was surprise when they got the car done in less than 3 hours! This place is the real dealWe're thrilled to hear that you had a great service experience and were pleasantly surprised that your 40,000-mile warranty service was completed in less than 3 hours. Providing efficient and prompt service is important to us, and we're glad we could meet your expectations. Thank you for choosing us, and we appreciate your positive comments!
Audi Grapevine
by DiamondC on 01/27/2024Service techs are always personable. Mark, Larry & Bill are great!It's fantastic to hear that you had a great experience and that Mark, Larry, and Bill provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service
by Audi owner 1 on 01/12/2024Work was performed to my satisfaction. But 1.5 hour wait for a shuttle ride is unacceptable for a premium car line like Audi. Also no loaner available.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Audi Q5
by Toddstoner on 01/12/2024Great service from the service department. Replaced engine mounts and did state inspection. Sent videos of service and finished the repair sooner than expected. Courtesy car took me to my house. Overall excellent experience.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Fast and efficient - but not personal
by Adriano on 12/31/2023The entire process from scheduling to pick my car up was very fast. I scheduled over the phone, with an automated scheduling assistant. I dropped the car and left the dealership in 10 minutes. I got status and extra services messages via… text and also approve it online 3 1/2 hours later in my car was ready to pick up, the only reason I don’t give it five stars is because the staff is very impersonal. They don’t make you feel welcome and they don’t explain what’s going to happen. I had minimum interactions with a human being. They were all fine but very dry. And also they don’t have Uber or loaner services anymore. They only offer a shared shuttle.Thank you for bringing this to my attention. I apologize for the poor customer service and lack of communication you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me at ppalenzuela@audigrapevine.com. I look forward to speaking with you. Pedro Palenzuela General Manager ppalenzuela@audigrapevine.com
Audi Service at Grapevine
by Krishna990 on 12/28/2023The overall experience at Audi grapevine is excellent , they address every issue with utmost patienceWe are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Audi Grapevine TX - service excellence
by Sam P - TX on 12/27/2023Well, they couldn’t control the fact that my 2014 A6 needed a couple major repairs, so the price tag was a punch in the gut, but the service team across the board was top notch. Great work in a timely fashion and (hopefully) have the car… going strong for many more miles. Mark, Joel, Jacob and several others provided hospitality, not simply service.It's wonderful to hear that despite the unexpected major repairs on your Audi A6, our service team went above and beyond to assist you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Basic Service
by KJ_Principal on 12/24/2023Great overall experience. Service tech met all needs and car was ready before estimated time. Definitely will be my “go to” as long as I have my Q5.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!
by Sue Tilly on 06/08/2024