Customer Reviews of Audi Grapevine
Review type:
A Pleasant Buying Experience
by B Rodgers on 04/02/2024Very good sales rep, helped us find exactly what we were looking for.Better than the Best!
by Mr. Grateful on 03/07/2024My 16 year old son Dylan wanted a Saab V8 Turbo. I envisioned the police at my door at 3AM saying he and 3 friends died in a crash going 150mph. I said "There is no way in hell I'm buying you that car!" He did more research and met me half… way on the safety, affordability, and reliability of a Saab V6. We took a trip to Audi Grapevine and within 5 minutes, Mitch Poston and Waldo Miranda pulled up a 2019 Saab A7 Quatro with 35k miles, single owner, mint condition. I knew we were in such good hands, I had my son check it over as I chilled in their ultra comfy show room finishing some last minute business. Dylan walked back in with a 'Holly [non-permissible content removed] This is the Most Unbeleivably Kickass Car' expression on his face. 20 minutes later their numbers guy, Shawn Anbari landed us within $11 of the numbers we initially stated: 10k down, $600 monthly. In one hour we had the keys and took it out on an express lane, top speed. Smooooth, never felt like it was getting away from me. Zero to Sixty in 3 seconds. When my son drove it, he was like a grandpa, both hands on the wheel, cautious, mindful. He makes straight A's, is a rule follower, has good priorities, and solid boundaries. He deserved this Saab. He deserved a quick clean straight forward expedient purchase. We are grateful to Mitch, Waldo, and Shawn for their professionalism, candor, empathy about my concerns as a dad, their ability to Make It Happen, and get Dylan into his right of passage. It truly was the best buying experience I have Ever had. It will be Your experience too.Thank you for sharing your remarkable buying experience at Audi Grapevine! It's wonderful to hear how Mitch, Waldo, and Shawn went above and beyond to address your concerns and make the purchase of the Saab A7 Quatro a smooth and enjoyable process. Safe and happy driving for both you and Dylan!
Amazing
by Jillian on 03/02/2024My entire experience was amazing. I saw a 2024 Q3 online. I was connected with Felecia and she immediately informed me that she could get my car here within the next week. The process was smooth and I’m driving my new 2024 Q3! The entire… team from start to finish was amazing.That's fantastic to hear! It's great that your experience with Felicia and the entire team was smooth and resulted in you driving your new 2024 Q3. Enjoy your new vehicle!
2024 A6 AllRoad
by BD-2024 on 01/31/2024The professional yet personal attention is apparent from the first interaction with Audi Grapevine. Jeff Lasseter in Sales and Dax Danns (Audi Brand Specialist) worked effortlessly to complete the sale to my utmost satisfaction. Drove in… from Oklahoma for the transaction and so very glad I did. Ask for Jeff and Dax as their combined expertise will make your purchase memorable.Thank you for sharing your positive experience with Jeff and Dax at Audi Grapevine. It's great to hear that their professional and personal attention made your purchase satisfying and memorable. We appreciate your feedback and your willingness to travel from Oklahoma for the transaction. Safe and enjoyable driving in your new 2024 A6 AllRoad!
Fantastic experience!
by Mike and Bev on 01/04/2024Mitch and Aspin teamed up to make our purchase of an Audi Q5 a pleasure. Super friendly, professional and low pressure as well as very knowledgable of the vehicle. Highly recommend these sales people as well as this dealership!Congratulations on your new Q5! We are thrilled that Mitch and Aspin provided you with a professional, low-pressure sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.
Best Audi dealership in DFW
by Abhishek on 12/15/2023Worked with Julian for our new Q4. Julian was very helpful with entire process and made our buying experience very smooth. I would recommend this dealership to my friends and family.Congratulations on your new Q4! We are thrilled that Julian provided you with a smooth sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
No Follow Up
by AliciaMM on 11/23/2023My sales person was Luis. I contacted the dealership and he was the person the respond. The initial text messages were the last I heard from him. Someone else did the test drive, wrote up the paperwork, in his name, and excitedly… congratulated my 18 year old in his car purchase. We had the car looked over by a different dealership and the found the oil pan was unsealed. I called and text Louis to see if they would make the repair. I’ve spoken to several people. Everyone pointed me back to him. He has yet to contact me and it’s been over a week. I’m disappointed in this experience and will not recommend him as a salesperson.Best car buying experience so far with Audi Grapevine
by Ramakrishna on 11/15/2023We had best car buying experience so far with Audi Grapevine. Nice people to talk to and share much info and answer any questions and excellent support being providedCongratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
There is no transparency
by Seshasai. on 11/10/2023While sign of the package initially the manager said I had to pay only $30 extra on top of OTD(actual vehicle price is 44k). After three days I found that they charged 9k extra that is around $170 extra for every month. I got disappointed… with this and planning to review my package subscriptions. Sales person Mr Jeremy helped me a lot. Thanks Jeremy.Thank you for taking the time to share your experience, and we appreciate your feedback. We're pleased to hear that Mr. Jeremy provided you with excellent assistance during your purchase. We sincerely apologize for any confusion regarding the additional charges that you discovered after the initial agreement. We understand that transparency is crucial in these matters, and we regret any disappointment or inconvenience this may have caused. If you have any further concerns or would like to discuss your experience in more detail, please don’t hesitate to reach out to us directly. Your satisfaction remains our top priority.
Great service
by Brandon on 09/13/2023The folks at Grapvine were courteous and professionalWe are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Very poor buying experience at every stage.
by Tom Audi on 08/11/2023Changed the terms of the lease without communicating to me at the very last minute. Delivered a car that was not washed/detailed. I would go to literally any other dealership in DFW than audi grapevine.
Amazing buying experience
by Burtell on 06/28/2023I was looking for a very specific S5 that had all the bells and whistles I wanted. Went all the way from Florida to Texas and was very happy with my experience. Came in, no games, bought the car and began my road trip home all in a couple… hours.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Good Experience on Lease/Purchase
by Q7 Owner on 06/07/2023We purchased our vehicle which was at the end of the lease term. Option price was favorable for us and the whole transaction was quite easy.Thank you for being our customer, we appreciate your kind words!
No regret on car purchase, but I’m not happy with the delivery
by Kusma on 08/27/2022Dealer said window tint is done, but My Vehicle didn’t have any Tint. On a brand new car error displays as Lane Assist Malfunction. I’m surprised Audi didn’t perform quality check, all the accessories check before handing over the key to… me. Now, I have to make a time from very busy schedule to go the dealer and sit over there for several hours so they can fix all those issue.Thank you for bringing this to my attention. I apologize that there is an error message on your display and that your windows were not tinted. I would like an opportunity to address your concerns and to earn your business, please contact me at 817-553-2226. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com
Grapevine Audi
by JMC1949 on 07/17/2019Great experience start to finish. Oursalesperson,Daniel Greer, was attentive and answered all our questions. We were not rushed,took his time, and made us feel welcome.Thank you for your kind words for our staff, we appreciate it!
Great experience!
by Flores on 07/16/2019We were treated like Royalty - the whole experience was great. The car we wanted to see was waiting for us to test drive and the salesman was friendly and courteous. Also the finance person was friendly and professional- also very patient.… He took his time to explain in layman’s terms.Thank you Flores for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Outstanding Sales and Finance Staff
by Jason on 06/17/2019I purchased a 2019 Audi A5 Sportback and was very impressed with the vehicle. I was equally impressed with the sales staff and finance person. They both made the experience pleasant, but I was shocked at the level of detail that my… finance person went into while describing my options for purchasing the Audi. Kudos for taking the extra time! I can buy an Audi anywhere, but Grapevine Audi earned my future business with their level of customer service. A very happy customer, Jason MartinThank you Jason for your kind words! It is always great to hear that we were able to make a customer’s car buying experience quite impressive! We thank you for your business and look forward to your next visit!
Excellent from start to finish!
by Newaudi on 06/05/2019The negotiations on price were fair and transparent and my ultimate price better than I could find anyplace else. The finance person did not hammer us on all the ads ons - just shared his opinions and moved on when we said no. The person… who educated us in the cars features was personable, knowledgable and fun.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Review
by dboy1983 on 05/08/2019Great experience. Luis was superb and most helpful. No pressure and a helping attitude.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Best Service!
by YesandGo on 04/26/2019Vernon was courteous and knowledgeable answering questions and explaining services performed on our vehicle. We will definitely request Vernon's assistance on future service visits.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great dealership and sales team
by BradS917 on 03/20/2019We had a great experiencing purchasing from Audi Grapevine. They faculty is state of the art and the sales team were great to work with to get a deal done. My wife's vehicle lease is up in a few months and we will have her switch to an… audi and purchase from Audi Grapevine.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Congratulations on your new vehicle! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/04/2024