Customer Reviews of David McDavid Lincoln Frisco
Review type:
David McDavid Lincoln Frisco
Review of David McDavid Lincoln Service Department.
by GLBinPlanoTX on 10/10/2017I purchased my first David McDavid Lincoln in 2011 because I wanted to try a Hybrid and I liked the MKZ's features. I purchased my second Lincoln from David McDavid Lincoln in 2015 because of the treatment I had received in their Service… Department. My experience with them was I always received first class treatment, from the work performed, cost involved and the consideration of my time. The best cars in the world are lemons if you can't get them serviced without a hassle.Extras on the Oil Change
by thproctor on 10/09/2017Took 2011 MKT for oil change. This was done to satisfaction. However other problems were found and documented. Price for the proposed repairs was over $1700. Took the vehicle for a second opinion and was told one fix, McDavid estimate… of $525.56, was not necessary. Another repair was both control arms and bushings when only the bushings, available separate from the control arm, needed to be replaced. Another item was a front strut which was quoted. While only one was leaking it would have been best to replace both, they both had 86,000 miles. While I prefer going to the dealer for most things and David McDavid has treated me well in the past I have learned to get other estimates for large repairs. I would still recommend this dealer with caveats. I paid a fair price for the services performed.Greetings and thank you for your honest feedback. I am sorry that we were unable to meet your pricing expectations as we strive to provide a thorough and fair service experience. Should you have any questions about your quote or service, please reach out to us at 972-468-8743.
Pretty Awesome Experience
by alex2186 on 10/02/2017Overall, it was a pretty awesome buying experience and Sue was great. We will definitely pay them a visit when shopping for our next car...Customer
by Vgriggs on 09/23/2017updated 09/29/2017Scott is my service advisor. Always courteous and helpful. Waiting area is comfortable and pleasant. My car is always fixed right and returned clean and ready to go.MKT Owner
by 2014MKTOwnr on 09/28/2017Richard, at McDavid's Lincoln, Plano makes me feel Imy MKT is getting quality service.Thank you for your service
by nadinenzb on 09/16/2017updated 09/25/2017Edmund helped me to have my Oil Change done and make sure my car got cleaned properly. He went the extra mile to get my inside windshield cleaned. Thank you Edmund! You made my day, going the extra mile!Henry Ford at David McDavid Lincoln in Plano is the best!!
by shirley4425 on 09/24/2017Great service and attention to detail. Couldn't ask for a better sales rep!Steve Koulos is the best Service Manager that we have ever had. He is kind
by 3elysian on 12/04/2015updated 12/18/2015Steve Koulos is the most wonderful service manager we have ever had and we will probably stay with that Lincoln dealership when we buy our next car if he is still with them. Service there, because of Steve Koulos is professional, patient… and kind. It may cost more than other places for an oil change, but because of Steve it is worth it.MKZ service
by frog4900 on 12/04/2015Steve was great and the waiting area is very comfortable.Great Experience
by TillmanTwins on 12/04/2015I recently went to David McDavid's Lincoln in Plano to purchase a vehicle I found through my insurance company's car buying service. I had narrowed the search down to my top five vehicles and this one was going to be the first one I looked… at. Unfortunately, I called one day after that vehicle was sold. But the Sales Rep (Mr. James) was very optimistic that he would have another vehicle that could fill my needs. The very next day, my husband and I went to the dealership, was pleasantly greeted by Mr. James, and he went right to work with us. I am all about business and Mr. James did an awesome job walking us through various options, not wasting time on vehicles that did not suit my needs or exceed my budget. He answered all of my questions then gave my husband and I the space we needed to talk privately. Needless to say, 3 hours later, I drove out of the lot with a vehicle better than the one I originally saw, and it was less expensive. I didn't even bother to go look at the other four vehicles in my top five. (I'd never done that before) I can be a demanding customer, but Mr. James was patient, understanding, and very pleasant to talk to. I was overwhelming pleased with the entire experience and I would highly recommend this dealership to anyone looking for a vehicle.Fast, efficient service on my Town Car
by Towncarowner on 12/02/2015I took my car in about 9AM for my 9:15 appointment for regularly scheduled service. I think they call it 'The Works'! By 10:20 my car was ready and had been both washed and vacuumed. I had a nice latte and did a few puzzles while I… waited. The service on my vehicle was all completed along with a 21 point inspection. It was a completely satisfactory experience in every way.Great service!!
by Dwlucas_one on 12/02/2015Met in the service bay. Addressed by name. Discussed service options and service time requires. Waiting area clean and user friendly.Hello and thank you for your five star review of David McDavid's Plano Lincoln. Our customers' satisfaction is our number 1 priority so I am very happy to hear about your experience. We look forward to working with you again soon. Will Palasota, General Manager
Disappointed
by IanWilliams on 12/02/2015I brought in my Lincoln MKS to purchase a second key fob. The dealership charged me for the new key fob and $300 for the time to program it. They said the process was approximately 1 hour for the programming to take place. 1st visit: they… could not get the key to program. I was asked to leave the car for the full day the next day and they would program it. I was asked to pay the full bill after the 1st visit which I did. At the end of the 2nd day, the key was still not programmed and I was told the issue is with my car, not the key fob. I'm not questioning the diagnosis, but upon learning I needed to spend another $800+ I did not want/need the 2nd key fob. When I asked to refund the invoice, I was offered $187 return for a $500+ bill. Having said that, I had my car in service on Nov 27 & 28. I did not realize the inspection sticker expired on Nov 30. So.... My car was in the dealership's possession for a full day and no one noticed my inspection was expiring in a couple of days. I am disappointed because: 1. The dealership offered a refund that is unacceptable to me. 2. Unlike dealerships that offer better service, this one didn't notice my registration and inspection were days from expiration. I would have been grateful if the service department had a simple checklist for service needs that would have identified this. Given that I had to leave the car there all day, I expect more from a brand dealership.Hello Ian and thank you for your feedback. I am sorry to hear about your experience in our service department. Our goal is to perform all service thoroughly and with as much integrity as possible so I am concerned with your review. Please call me at 972-943-2116 so that I may speak with you further about your concerns. I appreciate your business and look forward to resolving this issue. Scott Nelson , Service Manager
Great service as always
by Lincoln3474 on 11/30/2015Richard Ancheta always get us out in a timely fashion. Great service. Everyone is always professional. Don't mind coming out getting my car serviced and waiting. Job well done!Mercury Mariner Purchase
by odessajack on 11/30/2015I had researched many listings for this vehicle and found the perfect low mileage used Mariner at David McDavid Lincoln. My salesperson, Brenda S.was very helpful and provided good communication and follow up. Pricing was very fair and… reasonable. Since I was located 300 miles away and unable to view the vehicle in person, more photos of the vehicle would have helpful, but otherwise, I had a very smooth and easy purchase. Transport from the airport was a nice service.Always great service!
by AshleyB4024 on 11/27/2015I am always recognized and treated like I am the only customer. I had almost $1000 worth of services and was informed of the prices of each service. My SA, Richard, kept in contact with me constantly regarding time of completion.… Conception, one of the bay attendants, helped me when I showed up early and Richard was gone. Although, it's not his job, he knew the status of my vehicle. The waiting area is gorgeous, clean and comfortable. Thanks DMD!Disappointing and untrustworthy.
by Madi1974 on 09/11/2015After spending a few months talking to someone in Sales, explaining my dislike of the car-buying process, explaining the problems I had with buying my previous Lincoln, I gave this dealership a shot. I told him that I was shocked that in… my previous experience a dealer had dropped over $100 a month in payments during a bidding war and that I was already distrusting of car sales people. The gentleman at David McDavid assured me I was in good hands this time around, that no one can beat their prices because they do so much volume. The time came to get a new car and he gave me his price. My gut told me something was not right, so I checked with another dealer. David McDavid of Plano was over $4000 more over the life of the 3 year lease. I was floored. And you know what? The guy had the nerve to come back and offer me a better price than I got at the other dealership. Why didn't you just give it to me in the first place? Car buying should not be a game to see who you can milk for the most money, even if you are a luxury car dealership. I felt cheated and I will never trust these people again. He knew I was a smart consumer, that I did my homework and he still did this. I went with the other dealership who gave me a much better price without having to negotiate and I will never look back. Shame on you.Hello and thank you for bringing this to my attention. Im disappointed to hear that you were less than satisfied with your experience in our dealership. There are many factors that contribute to the price of a vehicle and I am sorry that we were not able to offer the vehicle you wanted for the price you felt was fair. Please give me a call at 972-943-2108 at your earliest convenience as I would like to sit down with you so we can look over the invoice together and determine which features may have increased the cost of the vehicle. If for some reason I am not in the office, please leave your name and best contact info. Best, Johnny YanezGeneral Sales Manager
Great buying experience
by golfnut07 on 04/21/2015My wife and I both agree that our experience in purchasing a vehicle from Edward Freeman at David McDavid's Plano Lincoln was the most enjoyable and fulfilling car buying transaction we have ever encountered. Edward was courteous,… thoughtful, and extremely competent in presenting us with all the information we needed to make an intelligent buying decision. It truly was an enjoyable afternoon and I would strongly recommend Edward Freeman and David McDavid's Plano Lincoln to anyone in the market for a vehicle.Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear Edward and our team took excellent care of you and made this a pleasant purchasing experience. I hope you both are enjoying your new Lincoln. If you have any questions or concerns, let us know. We look forward to seeing you again soon! Will Palasota General Manager
Professional, Proficient, & Honest
by DD_from_NC on 02/18/2015The entire staff at David McDavid Lincoln was very personable and professional. From sales to finance to reception, they made us feel genuinely welcome. Brian P. was our sales representative, and he was super patient (I can be a handful… when it comes to making major purchases). I was very appreciative that he did not do the typical fast/over talking sales pitch routine (a major turn off for me). He Listened to our needs, asked us valid questions, and did not try to up sale (Major Plus). Long story short, we left with 2 new vehicles. Our finance representative was very thorough, professional and patient. He presented us with protection coverages, we asked questions, he listened & answered, and we chose the best plan for us; end of story! (I wish I could remember his name). I found David McDavid Lincoln when I relocated from NC to Plano. I was looking for a dealership to service my vehicle, and I had the same professional and courteous experience each time I visited the service department. Ed Guza is the representative that I call on when I need to get my vehicle serviced; however, I honestly do not think that anyone can go wrong with any of the staff at McDavid. I dont know who is in charge of recruitment, but keep up the good work & you will have 2 lifetime customers. D & D from NCThank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear that our entire team has done an excellent job of taking care of you in both sales and service. Your comments let me know that we are going the extra mile to make every visit outstanding. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
Buyer Kansas
by ksracehoss on 02/16/2015We always would rather buy local, but John Woodard at David McDavid's made too good of a deal to pass up. We drove 375 miles to buy a new MKC we had dealt for thru the internet. I understand why they sell more Lincolns than anyone else in… Texas (and probably Oklahoma and Kansas). They want your business. I can't begin to say enough good things about them. Once we got there, everything was just as expected thru communications on line and over the phone. They even gave us a good deal on a trade-in sight unseen. Beautiful facility and friendly people. When your local dealer says "they can't do any better", check with these guys. They will!!Thank you for taking the time to review David McDavid's Plano Lincoln. I am extremely happy to hear that John and our team made this an excellent purchasing experience. 375 miles is not a short trip and I am glad it was worth it. It lets me know that we are doing things right. I hope you are enjoying your MKC. If you have any questions or concerns, let us know! Will Palasota General Manager
My First Lincoln
by BerkTL on 02/10/2015An experience like I've never had in buying a new car. After a referral by TruCar we visited David McDavid's Plano Lincoln. This was truly a no rush, no fuss situation. Our salesman was at all times polite and extremely interested in… getting us into the right car for us even though it took some time to do so. In the end the deal was right, the atmosphere very pleasant and all aspects of purchasing our new MKC were smooth and without the hassles we've experienced in the past. Finally, a dealer that cares about more than sales alone.Thank you for taking the time to review David McDavid's Plano Lincoln. I am happy to hear out team took the time to make this a first class purchasing experience. Your comments let me know that we are doing things right. I hope you are enjoying your new MKC. If you have any questions or concerns, let us know. We look forward to working with you again! Will Palasota General Manager
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David McDavid Lincoln is here to meet each of your automotive needs by providing friendly service, precise attention to detail and, of course, a superb selection. So whether you're in the market for a new Lincoln model, a preowned car, a replacement part or you just need a quick oil change, be sure to make our Plano, Texas dealership your first and only stop.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- English
- Spanish
Robert C, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
by System Administrator on 02/05/2025