David McDavid Lincoln Frisco

I brought in my Lincoln MKS to purchase a second key fob. The dealership charged me for the new key fob and $300 for the time to program it. They said the process was approximately 1 hour for the programming to take place. 1st visit: they could not get the key to program. I was asked to leave the car for the full day the next day and they would program it. I was asked to pay the full bill after the 1st visit which I did. At the end of the 2nd day, the key was still not programmed and I was told the issue is with my car, not the key fob. I'm not questioning the diagnosis, but upon learning I needed to spend another $800+ I did not want/need the 2nd key fob. When I asked to refund the invoice, I was offered $187 return for a $500+ bill. Having said that, I had my car in service on Nov 27 & 28. I did not realize the inspection sticker expired on Nov 30. So.... My car was in the dealership's possession for a full day and no one noticed my inspection was expiring in a couple of days. I am disappointed because: 1. The dealership offered a refund that is unacceptable to me. 2. Unlike dealerships that offer better service, this one didn't notice my registration and inspection were days from expiration. I would have been grateful if the service department had a simple checklist for service needs that would have identified this. Given that I had to leave the car there all day, I expect more from a brand dealership.