David McDavid Lincoln Frisco
Dealership Service Review
Took 2011 MKT for oil change. This was done to satisfaction. However other problems were found and documented. Price for the proposed repairs was over $1700. Took the vehicle for a second opinion and was told one fix, McDavid estimate of $525.56, was not necessary. Another repair was both control arms and bushings when only the bushings, available separate from the control arm, needed to be replaced. Another item was a front strut which was quoted. While only one was leaking it would have been best to replace both, they both had 86,000 miles. While I prefer going to the dealer for most things and David McDavid has treated me well in the past I have learned to get other estimates for large repairs. I would still recommend this dealer with caveats. I paid a fair price for the services performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes