Customer Reviews of AutoNation Ford Frisco
Review type:
Ford Bronco Purchase
Used 2018 Lariat
by rummelpa on 01/04/2021updated 01/11/2021Great prices and friendly staff. I needed a ride and Carl picked me up in a neighboring town. Answered all my questions and were fast and efficient.We really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
Service for Transmission Recall
by Disappointed on 01/04/2021Overall the service on my truck was good and the advisor gets a 5 star. However, your service acceptance of me and my vehicle at the dealership needs a lot of improvement. First, all I received when I arrived was a person pointing… to where I should park then that person disappeared, No one to greet me or ask about why I was visiting or direct to my service advisor. Next I walk in and there is no order to or direction to find my service advisor and it really appears that none of them even notice I am there or want to take the time to ask if I need help or to try and get me to my service advisor, so I just have to wait until someone appears to be free and able to help me. Not one service advisor ever looked up to see if anyone waiting in the area needed help. EXTREMELY DISAPPOINTING! I suggest the leadership at this Ford Service Dept. go observe and take notes from the Frisco, TX Honda dealership next door to see how it is done the right way. This isn't a one-off experience - this is how it usually goes when I arrive at this service center. Now that I work from home I will most likely use a different Ford dealership for service.Thank you for taking the time to share your feedback with us.
2020 Escape
by BritCath on 12/30/2020My salesperson Will Gibson was very nice to work with, I highly recommend him. He didn't have that "sales" approach that I dislike, it was like talking to a neighbor.We appreciate your positive review about your recent experience with us! We are happy Will was able to help you out!
Ford Mustang
by Kenneth on 12/22/2020Fred was awesome and very persistent trying to fix the issuesKenneth, it is great to read such wonderful comments about your recent experience with us! We are happy Fred was able to help you out!
AutoNation Ford Frisco
by Timothy on 12/05/2020Looking for a dealership that will be honest with you and not waist your time and play the games then AutoNation Ford Frisco is a place that earn their 5 gold stars from and my family... John Roberts was our salesman he will talk straight… to you no bull.Timothy, thanks so much for the warm recommendation of the team here at AutoNation Ford Frisco!
First service here
by Matthew on 12/05/2020Friendly service...simple oil change. They DID forget to top off wiper fluid and had to go back but they made it right by fixing that and topping off gas as well. They SHOULD wash vehicle after service.Hi Matthew, we are very happy to have provided you with such a positive experience!
Best service
by Dan........ on 12/01/20207 years with my F150, and only AutoNation Ford Frisco Service has touched it. My truck is like brand new, thanks to the folks at AutoNation Ford Frisco.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Disappointing at best
by WhatGives? on 12/01/2020Poor experience. 2nd time taking my truck for the same issue. Oil leak in the turbo. How does that happen twice if it wasn’t replaced the first time? It doesn’t. The process was an inordinate was of my time AND it also cost me taxes… and fees on a rental car. I also got word that I needed further repairs for $1800. No thanks.Hello, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us at (972) 763-5523 at your earliest convenience and we will do our best to resolve this with you.
New Ford Escape
by Lori Fyfe on 11/28/2020Salesman did a very nice job. I have purchased alot of cars and this one was for my 18 year old son. The only thing I didn't like was the add ons to the Internet price. ALl dealers are doing this and it's a waste.Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help! Take care!
Service department: re: Fred
by Rex Eatmon on 11/25/2020I brought my 2001 F-150 in for a loss of oil problem. Fred handled the matter extremely thoroughly and courterous. I have been trading with this Ford dealership since July, 2000. This was my first encounter with Fred and am most… impressed with his knowledge and options explanations. Thank you for having such an outstanding employee.Hello Rex, it means so much to us that you chose our dealership! We are happy Fred was able to help you out!
Hello Rex, it means so much to us that you chose our dealership! We are happy Fred was able to help you out!
Hello Rex, it means so much to us that you chose our dealership! We are happy Fred was able to help you out!
New Expedition- Great Service
by mmiller1997 on 11/05/2020Autonation was amazing. I rarely leave reviews unless I want other people to benefit from what I learned. But these guys were great. They worked and worked for my business. I worked specifically with Nick. He was amazing. I would… request him if you shop at the Autonation in Frisco, TX. They helped find me exactly what we were looking for and really worked with me on prices. Great attitude, never pushy, friendly, honest, trustworthy salesman and staff. I'd shop here again.Hi, we are so happy to read such a great review about AutoNation Ford Frisco! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Customer
by Charles on 11/03/2020Service was outstanding! Service advisor, Zack was a true professional. He used “no pressure” tactics to understand my needs and offer the best solution possible.Charles, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service with a smile
by SarahsGTO on 10/12/2020Greeted by a smiling service manager in the Bay area. Got my car in and out I was happy it was fixed thank youService oil change and tire rotation plus alginment
by Blair s on 09/21/2020Jothan Zeck made the appointment easy and with no complications of setting it up I asked for and alignment and they checked and informed me that it wasn’t necessary and didn’t charge For the check . I’m very well please see with the… service(s) that I receive and the price is comparable to other placesStill in shop
by Cooper63 on 09/02/2020Well only had to drive 1 day. Getting issues fixed. So far so good on that.2020 Edge
by Harperk on 08/27/2020Overall, my experience was great. Pricing and trade could have been better. I do not like having to haggle. I get everyone has to earn a buck but removing doubts , providing transparency brings loyalty. My sales and finance guys were… friendly and took the time to answer my many questions.Harperk, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great customer service
by TexasGirl on 08/25/2020We have purchased 2 vehicles from AutoNation Frisco. We couldn't be more pleased with their service center. Keeping up with our vehicles is priority. The customer is outstanding. They are honest. I don't feel they inflate their prices… either. If our cars need any service we always take it to AutoNation Frisco.Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
bestseller
by nazazin on 07/31/2020very nice ppl it was fast and easy for me thank you for everythingAuto Nation Plano
by R Wright on 07/28/2020Ask for Billy L. this Service Manager really came through, getting the work I needed done at a fair price.We appreciate you taking the time to leave us a response, Wright! Thanks for the recommendation, and have an amazing day!
Waiting for too long time.
by Yanzhen Xie on 07/28/2020Drop off my car for regular service, been told estimated waiting time is 90 mins. Wait for two hours in the waiting area, then I stand next to the service entrance for about another 15 mins, walk to the counter then they said there are… couple problems with my car, seems like they knows very early but didn’t look for me or even call me for the couple problems. Then I said how long it will be. Half hour. I said ok, go ahead. Wait for another half hour around counter, that lady didn’t shows up. Finally another gentleman ask me the same question which I confirmed half hour ago. He said 5 mins, but it actually depend another 15 mins. I don’t mind wait for longer if it has to be, but they should told me ahead because I assume you guys are professional!Yanzhen, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
Lost a customer forever
by Max on 07/26/2020Purchased from this facility nearly 3 years ago. Recently, two of their sales people called me about trading in my truck for a new truck. I went in, found a truck I liked, and when they presented the sales sheet, the process went downhill… quickly. They offered me $11,000 below KBB 'fair' condition on my trade-in, which was also $7000 below the KBB instant offer that I was able to get 4 other dealerships to honor (I purchased from one of them). When they showed me why, they showed repairs that needed to be made at FULL retail cost for a customer, not the dealer cost (new tires, windshield, and minor paint touch-ups @ $4500 in repairs on a F-150 XLT). They then showed me how they comped my truck, but they did not show trucks with similar features/packages to deflate the value. They did not show a nearly identical truck that they sold on Craigslist for $14000 above their trade-in offer. On top of that, they were $2000 higher on the selling side versus what was listed on line. They were trying to squeeze me from both ends. I don't understand the logic in calling up your existing customers to try to rip them off to make a quick buck. I've never had a dealership blatantly try to screw me like this one did. I'm very disappointed in the experience, and had I known, I never would have wasted 3 precious weekend hours away from my family. It'll be hard for me to consider ANY AutoNation in the future after this experience.Max, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 01/03/2025