AutoNation Ford Frisco
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Dealership Service Review
service Rating
Disappointed
Written byon 06/04/2021
Work preformed on my Ford 150 Platinum was covered under warranty subject to a $100 deductible. However, the dealer attempted to charge for diagnosing plus other fees totaling almost $200. They finally charged the $100 deductible only after I told them I had already checked with Ford Warranty and was ready to contact them again to substantiate my claim.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Serenity Gibson on 06/08/2021
Dealer Response
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help. Take care.
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