Customer Reviews of AutoNation Ford Frisco
Review type:
Ford Bronco Purchase
Overpriced labor and services
by Didntlisten on 07/06/2021Went in for a noise and the 90k service and came out with over $1000 bill and still have noise. Was offered 3 Pre listed options which did not needHi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (972) 763-5523 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Michael Ralich
by Michael on 07/03/2021I worked with Jordan and she was very professional. She got me my truck back quickly and as promised. I will continue to use this location for all my future servicesHello Michael, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Excellent Friendly Service
by Natalie on 06/25/2021Hawk was friendly and helpful with providing service for our car. He was honest and gave us great feedback about what we ended to do. Our car was taken care of and ready to go in a short amount of time.Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
Timely service while I waited
by Todd on 06/23/2021Scheduled a 10,000 mile service online. Check in was fast and the service advisor very friendly. I chose to wait and the vehicle was completed in just over an hour, ahead of the estimated time. Vehicle had been washed. Very pleasant… surprise. I will use their service again in the future.Hello Todd, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Oil change and air filter change
by Miss Val on 06/21/2021Hawk was very professional and friendly. He showed his eagerness to help me and to please me. For that I am keeping Autonation for my car service needs. I am from a family of Ford service employees 👍🏼Hi, we're happy you found Hawk to be so supportive during your experience here at AutoNation Ford Frisco. Don't hesitate to call us if you ever need anything. Be safe on the road!
Disappointed
by Bobbyjay on 06/04/2021Work preformed on my Ford 150 Platinum was covered under warranty subject to a $100 deductible. However, the dealer attempted to charge for diagnosing plus other fees totaling almost $200. They finally charged the $100 deductible only… after I told them I had already checked with Ford Warranty and was ready to contact them again to substantiate my claim.Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help. Take care.
Oil change
by Rickeyo on 05/29/2021Smart and friendlyRickeyo, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great customer service
by FordCust on 05/28/2021Took care of all my needs. Had my car serviced in no time.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Worst Service - does not even deserve one star
by Maryann on 05/19/2021Every employee we dealt with was rude, terrible attitude, gave inaccurate information (more than once) and "Hawk" who is supposedly the manager was extremely disrespectful, absolutely no customer service skills, lied and did nothing to try… and rectify the situation nor did he feel the need to apologize.Hi Maryann, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (972) 763-5523 at your earliest convenience to discuss how we can turn this experience into a positive one.
Service Review
by pjschulman on 05/17/2021Austin was very nice and accomodating.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! If you have any further questions, please give us a call. We're always happy to help!
Service Review
by Hal Dean C on 04/28/2021Steven, service advisor, was very personable and professional. Always enjoy service experience at Autonation Frisco.Hal, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recalls
by Yanette on 04/11/2021Went in for recalls on my car, the service was fast even got transportation to bring me home since I had to leave the car they also picked me back up when it was ready, the lady that was helping was very nice and explained everything that… was gonna happen, overall great customer serviceYanette, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Frisco. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Service adviser kept me fully informed and had part ready when I arrived.
by Mustangowner on 04/07/2021I had a GREAT serv advisor. I came in with a crappy attitude after having dealt with the sales side of autonation Ford. They SUCKED! From salesperson, to finance, to everyone else I dealt with, they SUCKED! What a nice surprise the service… dept was. The difference was night an day. Even with my crappy attitude my serv adv was pleasant and professional. He won me over. He had a real can do attitude. I expected to be there for hours. 1/2 hr was all it took. A big part of that was my serv adv as well as the serv dept. Way to go folks! NOTE: This was a warranty repair.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Roger Files
by Roger Files on 03/19/2021Had my car serviced for new brakes. Wesley Mendoza was great to work with. He got our car finished a head of schedule so we could leave on our trip.Hi Roger, thank you for your kind review; we are happy to pass along your comments to Wesley here at AutoNation Ford Frisco! We hope you have a great day!
Great Service and No Charge!
by Steve M on 03/15/2021Had my truck towed and dropped at AutoNation before leaving town thinking my starter was shot. When I returned it ended up being just a loose battery cable and no charge. Appreciate the straight up service and will be back to Auto Nation… for future service needsSteve, thank you for your positive review. We're happy to have been of service to you!
Finance _ Car loans
by Leroy P on 03/01/2021i never received a copies of my loan papers, which in my opinion is a problem. i paid for extended warranty but i am concerned if i actually able to get it because i have no idea where that is documented. My name is Leroy Petteway, i… purchased an F-150 on February 24th, i love my truck but the financial /loan wasn't completeLeroy, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (972) 763-5523 for further assistance with moving forward. We hope to hear from you.
Autonation ford frisco
by Roblw94 on 02/26/2021I came in with a flat tire on 2918 F150. Since I have a service contract on my tires, I was curious how this would be handled. Even though they were very busy, they took care of me, in a reasonable amount of time. They treated me well and… there were no problems.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience
by Jacob G. on 02/26/2021Hamid sent a video of the exact model and options we were looking for, scheduled a test drive, and set it all up. Dealer worked with us a great deal on price and we couldn’t be happier! Thank you!We are pleased to hear you had such a positive experience with us, Jacob! Thank you so much for being one of our valued guests and we look forward to your next visit!
Shady Finance people
by js09 on 02/11/2021Needed a vehicle. Knew what I wanted. Went in said this one. All that went great! When finance took over it was a nightmare. After waiting about 5-6 hours of being told, “we’re almost ready for you”, I had the experience of dealing with the… shadiest individual I’ve dealt with. My car was $15k, I was putting $5k down, and my loan was still for $20k. Without my consent or knowledge they had lumped about $8k in unwanted in house warranty programs. When I asked the guy told me that “we just put those in there for all our customers”. As I read a little closer I see a “*” disclaiming that I myself have opted into all these. Which I had not. So I got a little mad and said I wanted them off. At which point the individual claimed it was the ONLY way the loan would work. So I walked off without the vehicle. Standing in the lot waiting for Uber multiple employees approached my to try and fix the situation. I ended up getting the vehicle with all the extra warranties and all for about an extra $800. So on that note it was a good experience and the car is great. Although I was missing a key which they still have never got to me. Absolutely worst place to deal with. I’d stay away and go to one of the many other dealerships in town.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We have shared your experience with our management team for review and follow up.
Great service
by Chuckie on 02/02/2021Our Ford Service Rep was amazing. He did not over promise and it all went just as he said it would from a time standpoint and that was refreshingChuckie, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.
Darren R Mattingly
by Dmattingly on 01/15/2021I have bought all my vehicles at Auto Nation Frisco, because they have always treated me with the utmost respect, and bent over backwards to make me feel welcome, and comfortable with the whole experience.!!! Thank you.We are pleased to hear you had such a positive experience with us!! Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 01/03/2025