AutoNation Ford Frisco
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Service Advisor Fraud
Written byon 11/22/2021
The service advisor tried to rip me off for $804. During a routine oil change, I received a call saying my car needed 2 new tires and an alignment—cost $804. Upon my inspection the advisor changed his assessment and admitted the tires did not need replaced—WHAT A FRAUD! There were many lies and misrepresentations during this service visit. I will be finding another Ford dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No